Patrick E Mcgrath Email & Phone Number

Pittsburgh, Pa, Us

Washington County Pennsylvania

In this role, I manage and train employees (including executive level), overseeing both large and small staff teams and departments. I ensure top customer service, satisfaction, and retention. I address all customer queries and provide strategic, appropriate, and thoughtful solutions. My additional top contributions in this position include: >> Secured highest performance evaluation among all department employees for exemplary performance and commitment; earned raise year after year >> Maintained accurate and up-to-date financial records and internal auditing reports for multi-million dollar industry >> Earned praise from department head for promptly providing data (with detailed explanations) for auditing purposes >> Led maintenance management; ensured all maintenance issues were addressed and resolved quickly >> Prepared and led organizational meetings, reviews, and trainings >> Provided full-scale management of racetrack and betting stakes; trained in FinCen (money laundering)

West Mifflin, Pennsylvania

In this position, I employed comprehensive knowledge of company regulations and policies—as well as union rules, regulations, and contracts. I also managed labor, food, and mutual costs within the facility, and completed all daily/weekly/monthly documentation according to Sarbanes Oxley regulations. My additional key achievements in this role include:>> Achieved ambitious sales goals and projected percentages with consistency >> Ensured highest levels of guest satisfaction; forged sustainable relationships with diverse groups of customers >> Excelled as the head of the Safety Committee; demonstrated knowledge of OSHA regulations (certified through Pennsylvania Health Department) >> Directed employee recruitment, scheduling, and performance assessment >> Led quick resolution of all equipment and technical problems (satellites, computers, and betting machines) >> Maintained optimal inventory levels; performed daily/weekly/monthly inventory checks