Senior Product Support Advisor
CurrentCoordinating with business units to support new product developments and existing product enhancements.Working with development team in performance analysis of new products and enhancements.Acting as point of escalation for the Product Support Team.Managing the training of new team members.Working with support team to provide product support and assistance to customers.Providing product trainings and educating teams on not only what a feature does technology wise, but why it behaves that way.Working with support team to evaluate complex customer problem, identify root causes and derive resolutions.Assisting in the early detection of issues in order to prevent and/or minimise impact.Developing knowledge bases and FAQs for product support activities.Overseeing and Coordinate product translations for 9 languages across 13 markets