• Provided document imaging and digital storage, hard copy storage, electronic document backup storage, and secure shredding and recycling services to clients in the Ohio/Indiana/Kentucky tri-state area.• Directed the daily business operations, with a focus on continuously finding ways to streamline processes; reported directly to the President.• Ensured effective and efficient operations of all front office and general HR functions (benefits, job descriptions, routine personnel tasks).• Managed various business functions, including Office Services (accounting, customer projects, imaging services, order entry); Administration (customer support, facilities, IT); Development (Marketing, R&D, Legal, Human Resources (HR), Finance); and Sales (outside sales, account management).• Supervised a team of 4 direct reports and 6 indirect reports.• Spearheaded all aspects of business planning, including problem-solving, researching, and recommending solutions for productivity gains and efficiency.• Established a process and internal structure to create documentation/reporting to support state and federal compliance standards.• Set up a process to respond to customer audits.• Used careful and informed review of data to make decisions in the company’s best interest.• Assisted clients in using professional indexing, storage, and access systems to minimize the 'me needed to store and access records.• Benefited clients by controlling costs and minimizing liability, using the latest technology to dispose of records as soon as legally permissible.• Oversaw all Accounting functions and payroll reporting for the division.• Steered all contract, insurance, and sourcing related activities.