Patrick Eder Email & Phone Number

Minneapolis, Mn, Us

Arlington, Virginia, Us

Arlington, Virginia, Us

 Provision and maintain all computer systems in a multi-site, multi-tiered server environment. (Dell Certified Self Dispatch Technician) Maintain and manage IT infrastructure on various platforms including Puppet, Splunk, Ansible, Microsoft Active Directory and Domain, Oracle Database 12c & 19c Implement, maintain and troubleshoot all Linux/Unix based systems (RHEL6-7, Oracle Linux 7, Exadata) Deploy and maintain compute clusters in various technologies including Hadoop (Cloudera), Cassandra (DataStax) and Kafka (Confluent) Provision various tiered storage on Hitachi, HPE Nimble & Oracle ZFS, including Brocade Fiber Channel Switches  VMware vCenter Administrator

St Paul, Minnesota, Us

 Maintain and manage IT infrastructure (Active Directory, Exchange, Data Center). Implement, maintain and troubleshoot all Linux/Unix based systems (RedHat, CentOS, Fedora, Amazon Linux, Scientific Linux). Manage and deploy Amazon AWS cloud infrastructure and web hosted applications. Support databases and applications including MongoDB, Cassandra, Oracle, MySQL, Hadoop. Understanding of utility business, wind, solar, Smart Grid technologies, and other renewables.

Plano, Tx, Us

 Provide Level III technical support to team members and customers. Solve escalations of Sr. level issues working with Development and Quality/Assurance. Involved in product development discussions and growth strategies. Maintained and upgraded Linux and Windows test environments for the Support Department. Responsible for maintaining internal and customer facing knowledge base. Perform all Senior TSA level duties in the highest degree.  Advise Management on departmental strategies. Continually guide and develop level 1 and Senior Analysts skills. Responsible for on-call escalations during non-business hours.

Plano, Tx, Us

 Provide Level II support combining customer service skills with technical expertise. Solve escalations of complex issues and technical problems in mission-critical software applications.  Operate in technologies such as Linux Redhat EL4 and EL5, Oracle Application Server 10, Oracle 10 & 11g Database Platform, Business Objects Crystal Reports, SQL Server 2008, Tech Excel, Rally Dev and other CRM solutions. Troubleshoot complex CTI (Computer-Telephony Integration) systems. Program Avaya, Siemens, Cisco, Nortel, NEC, and many other types of analog, digital, and IP phones. Designed, implemented, and maintained the New Analyst Onboarding Program. Continually guide and develop Level 1 Analysts after initial training. Responsible for on-call escalations during non-business hours.

Plano, Tx, Us

 Provide Level I support combining customer service skills with technical expertise. Solve incoming customer issues and technical problems in mission-critical software applications.  Operate in technologies such as Linux command shell, Oracle SQL prompt. Windows workstation and server environments. Collaborate with other Level 1 Analysts to solve complex issues. Responsible for on-call during non-business hours.

 Triaged and resolved customer issues by investigating problems and implementing solutions. Held system administrator privileges for software applications in call center. Worked with a wide array of communications software for programming pagers, making database changes, intranet based on-call scheduling, and Computer Telephony Integration. Trained resident physicians in using software applications. Solved complex software-related problems. Dispatched emergency teams effectively, i.e. Code Blue (cardiac arrest), Code Grey (in hospital security alert). Received the “MVP Award” in October 2006 for Partnership.  Maintained a flawless customer service record.

Itasca, Il, Us

 Transitioned weekly prices for sale and non-sale items for the entire store. Worked with inventory system to track and record vital sales information. Achieved perfect scores during city and company pricing audits. Completed tasks in tandem with the Store Director and Department Managers.  Organized and filed important and confidential documents and records.