Patrick Eder Email & Phone Number

Minneapolis, MN, US

Arlington, Virginia, US

Arlington, Virginia, US

 Provision and maintain all computer systems in a multi-site, multi-tiered server environment. (Dell Certified Self Dispatch Technician) Maintain and manage IT infrastructure on various platforms including Puppet, Splunk, Ansible, Microsoft Active Directory and Domain, Oracle Database 12c & 19c Implement, maintain and troubleshoot all Linux/Unix based.

St Paul, Minnesota, US

 Maintain and manage IT infrastructure (Active Directory, Exchange, Data Center). Implement, maintain and troubleshoot all Linux/Unix based systems (RedHat, CentOS, Fedora, Amazon Linux, Scientific Linux). Manage and deploy Amazon AWS cloud infrastructure and web hosted applications. Support databases and applications including MongoDB, Cassandra.

Plano, TX, US

 Provide Level III technical support to team members and customers. Solve escalations of Sr. level issues working with Development and Quality/Assurance. Involved in product development discussions and growth strategies. Maintained and upgraded Linux and Windows test environments for the Support Department. Responsible for maintaining internal and.

Plano, TX, US

 Provide Level II support combining customer service skills with technical expertise. Solve escalations of complex issues and technical problems in mission-critical software applications.  Operate in technologies such as Linux Redhat EL4 and EL5, Oracle Application Server 10, Oracle 10 & 11g Database Platform, Business Objects Crystal Reports, SQL.

Plano, TX, US

 Provide Level I support combining customer service skills with technical expertise. Solve incoming customer issues and technical problems in mission-critical software applications.  Operate in technologies such as Linux command shell, Oracle SQL prompt. Windows workstation and server environments. Collaborate with other Level 1 Analysts to solve.

 Triaged and resolved customer issues by investigating problems and implementing solutions. Held system administrator privileges for software applications in call center. Worked with a wide array of communications software for programming pagers, making database changes, intranet based on-call scheduling, and Computer Telephony Integration. Trained.

Itasca, IL, US

 Transitioned weekly prices for sale and non-sale items for the entire store. Worked with inventory system to track and record vital sales information. Achieved perfect scores during city and company pricing audits. Completed tasks in tandem with the Store Director and Department Managers.  Organized and filed important and confidential documents and.