Patrick Ehui Email & Phone Number

Hiram, Georgia, United States

• Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.• Serves as the first point of contact for users seeking technical assistance.• Participant in telephone support; providing support to users via remote assistance tools.• Document problems and solutions in help desk tracking system.• Inform management of potential problems and… Show more • Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.• Serves as the first point of contact for users seeking technical assistance.• Participant in telephone support; providing support to users via remote assistance tools.• Document problems and solutions in help desk tracking system.• Inform management of potential problems and identifies problem trends.• Install, modify, and make minor repairs to computer hardware and software systems.• Install hardware and peripheral components, such as monitors, keyboards, printers, disk drives, etc.• Responsible for the installation, configuration, maintenance and upgrade of computer hardware and software.• Provide support for audio-visual systems including repair and/or replacement of projectors, etc.• Video conference administration and support.• Maintain and support local telecom system.• Assist in implementing and troubleshooting virtual desktops in a VMware environment.• Other duties and special projects as assigned. Show less

Tucker, Ga

Installation of printer hardware and software, preventive and routine maintenance, connectivity/networking setup, troubleshooting and repair at 200+ customer locations in four countiesPerforms a wide variety of customer service responsibilities, including conducting customer training on advanced features and applications and improving the product's use/revenue possibilities by finding solutions for improved methods at customer sites Utilizes companies’ technologies to monitor meter… Show more Installation of printer hardware and software, preventive and routine maintenance, connectivity/networking setup, troubleshooting and repair at 200+ customer locations in four countiesPerforms a wide variety of customer service responsibilities, including conducting customer training on advanced features and applications and improving the product's use/revenue possibilities by finding solutions for improved methods at customer sites Utilizes companies’ technologies to monitor meter reads and machine statusProactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies, and servicesAssembles, adjusts, and maintains products according to specs and relevant documentationResponsible for maintaining a personal inventory of 200+ parts and customer on-site inventory Show less

Marietta, Ga

• Greet customers, address inquiries, and assist other agents when needed• Inspect vehicles prior to departure with customer and upon return, and report any damages to supervisor• Process paperwork required to complete the rental process, including opening contracts, closing contracts, vehicle exchanges and rental extensions• Train and supervised new services and rentals agents

Kennesaw, Ga

• Supervised 10+ language tutors and managed all technical support in the language lab• Performed troubleshooting for lab computers, including Microsoft programs and Duolingo website• Created training guide on technology resources available to students and staff, and provided help desk support• Maintained information technology infrastructure • Tutored 10-15 college students in French and Spanish fluency

Information Systems, Information Systems

Information Systems, Information Systems