System Support Specialist
Current- Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company.
- Serves as the first point of contact for users seeking technical assistance.
- Participant in telephone support; providing support to users via remote assistance tools.
- Document problems and solutions in help desk tracking system.
- Inform management of potential problems and… Show more
- Inform management of potential problems and identifies problem trends.