Patrick Eid Email & Phone Number

Dubai, United Arab Emirates

- Strategic Account Management: Developing and executing strategic plans for key accounts to drive revenue growth and strengthen partnerships.- Sales Leadership: Leading a high-performance sales team, setting targets, and implementing effective sales strategies to achieve and exceed revenue goals.- Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring customer satisfaction.- Market Analysis: Conducting market research to identify trends, competitive landscape, and new opportunities within the higher education sector.- Product Knowledge: Staying abreast of ITB’s higher education solutions, understanding product features, and effectively communicating their value to clients.- Contract Negotiation: Negotiating and closing complex deals, ensuring favorable terms for both the client and the organization.

Lebanon, Gulf & Egypt

• The Lead point of contact for all HE customers account management • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our PowerCampus solutions according to customer needs and objectives• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas• Forecast and track key account metrics • Prepare reports on account status• Collaborate with sales team to identify and grow opportunities within territory• Assist with challenging client requests or issue escalations as needed

(Lebanon, Gulf & Egypt)

ITB - Higher Education Division – Comprehensive solutions for colleges and universities• Prepare PowerCampus build setup based on client discovery • Provide solution training using a variety of delivery methods including web-based and on-site training.• Coordinate new customer.• Develop training materials for implementation.• Handling the higher education functional support.• Provide end-user application support via phone and by emails.• Troubleshoot issues reported by customers and provide solutions.• Facilitate problem-solving between end user and development staff.• Quality Assurance (Testing forms, modules, and new Projects).

Jounieh

• Provide software application training using a variety of delivery methods including web-based and on-site training.• Coordinate new customer implementations, providing effective training to maximize use of the software.• Develop training materials for implementation.• Provide end-user application support via phone and by emails.• Troubleshoot issues reported by customers and provide solutions.• Facilitate problem-solving between end user and development staff.• Quality Assurance (Testing forms, modules, and new Projects).• Provide Demos for clients and staff.• Participate with development staff in testing new releases of the product.

Jbeil

• Establishes business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.• Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; developing and implementing strategies to increase average checks.• Controls purchases and inventory, negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.• Maintains satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements.• Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions, enforcing policies and procedures.• Accomplishes company goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Jbeil

• Managed Cash flow for the business through the use of POS System, Credit Card Batching, Cash Depositing and Tips Handling.• Scheduled employees work hours and managed payroll to ensure proper paycheck handling.• Increased sale and reduced spending through responsible inventory control and team management.• Maintained business property to ensure a good public environment.

Sursock

• Lead each shift by delegating duties, assigning tasks, and following up with all team members • Follow inventory control procedures to reduce product loss • Maintain cleanliness and organization throughout the restaurant • Manage time effectively and meet all job responsibilities • Maintain a positive work environment for employees and guests • Prepare foods when necessary

Jbeil