Technical Analyst
• Repaired chrome books. • Used Windows Server 2016 and Active Directory to add and remove users from email groups • Reset passwords and unlock accounts. • Maintained a school computing platform using District management tools such as Ivanti to image computers, deploy software, • Updated systems and maintain overall computing platform. • Assessed and diagnosed student and staff devices to determine the cause(s) of failure. • Performed service and repair of student and staff devices and redistributing devices appropriately. • Documented all device findings using e-Support ticketing software. • Repaired Windows 10 based desktops and laptops. • Provided assistance to schools by connecting devices, verifying proper operation, and ensuring staff can operate computers and other instructional technologies.
