Dedicated Patient Support Specialist with a proven track record of providing exceptional customer service in a fast-paced healthcare environment. Skilled at guiding patients through complex medication acquisition processes and resolving insurance-related issues. Experienced in managing high call volumes and adhering to strict HIPAA compliance standards. Proven leadership ability demonstrated through mentoring and directing teams to achieve operational goals with Amazon last-mile services. Strong technical background with hands-on experience in virtual machine deployment and computer building. Currently pursuing a Bachelor's degree in Information Technology with a 3.2 GPA from the University of Phoenix.