Responsible for the strategic direction, operations, and talent required to help millions of Canadians succeed with credit. Applying my expertise in functions ranging from credit and brand marketing to operations and customer engagement, I balanced enterprise priorities with customer needs to grow the business.

In this role, I led the marketing product, process, and underwriting teams for the branded business.

For this position, I led the teams responsible for transitioning the legacy Capital One systems supporting customer acquisition and management to modern platforms.

Leading the credit and products teams for the branded business, I directed the transfer of Capital One’s website and application experiences from legacy to modern technology.

As leader of the analyst teams for collections and recoveries during the peak of the 2008-2009 global recession, I developed strategies to help customers pay Capital One Canada, minimizing credit losses for the company.Organizational Impact:Maintained profitability during the recession, developing risk-reduction strategies to minimize exposure to the highest-risk customers and repricing underperforming credit card balances.

In my initial role with the company, I developed a credit policy and valuations for credit card products.