Managed the daily care and activities for three children, ensuring their safety, well-being, and emotional development.Acted as the primary point of contact for remote learning during 1.5 school years, coordinating and overseeing virtual classes, schedules, and assignments.Successfully balanced class time schedules and self-paced subjects to optimize the children's learning experience.Assisted with assignments, provided educational support, and facilitated communication between teachers, parents, and students.Leveraged strong organizational skills to maintain a structured and productive learning environment at home.Developed and maintained online content as a hobby, utilizing various platforms to enhance presenting skills and engage with an audience.Created a consistent weekly content schedule, producing and sharing content that led to the formation of a community focused on mental health discussions.Demonstrated commitment to community building by fostering a supportive environment for like-minded individuals to share experiences and insights.Effectively managed time to balance care-giving responsibilities, remote learning coordination, and content creation.

Managed business unit and IT demand changes across both Agile and traditional Project Portfolio Management (PPM) environments.Collaborated with business leaders to prioritize demand while ensuring adherence to service levels for estimates.Worked closely with impacting business units to gather estimates and regularly communicate project statuses to business partners.Created and implemented visual data tracking and reporting mechanisms for estimates, providing leadership with insightful metrics including volume, service level, and request-to-project conversion.Led discussions to establish a consistent process for managing demand from both internal and external business units.Developed and maintained portfolio roadmaps, effectively reflecting ongoing changes and facilitating resource reallocation within the portfolio.Assigned roles and responsibilities to project team members, ensuring smooth project execution and accountability.Leveraged IT Business Service Level demand analytics to identify opportunities for process improvement and to streamline the transition from ideas/demand into project phases.

Collaborated closely with internal stakeholders to identify data and information requirements, aligning with their business needs and aiding their decision-making processes.Conducted on-site observations of customer operations, leveraging insights to proactively propose recommendations that enhanced operational decision-making.Led discussions to determine the appropriate level of information analysis based on customer needs and data availability.Created data visual reports tailored to executive-level weekly and monthly tactical reporting, as well as other organizational reporting needs.Provided technical support for existing reports, dashboards, and tools, ensuring data accuracy and accessibility.Played a central role in the team's engagement process, organizing and leading conversations throughout the year to foster collaboration and align with the teams yearly goals.Developed and managed comprehensive weekly and monthly financial call center trending reports, providing valuable insights into operational performance.Analyzed trends in call center metrics to ensure optimal staffing levels, contributing to efficient and effective resource allocation.Maintained accurate and up-to-date organizational turnover reporting, presenting data visually through charts for easy interpretation.Collaborated closely with internal stakeholders to identify their data and information needs, aligning information usage with their strategic business decisions.Assessed information requirements, created and maintained both ad hoc and regular reports, and managed internal databases for functional data.Conducted in-depth statistical analysis and interpreted the results, providing actionable insights for informed decision-making.

Served as a pivotal link between internal business units to establish and define financial reference data for change requests and during change request meetings.Translated received definitions of reference data and effectively integrated the data into a master database manager using the Kalido tool.Conducted thorough validation of general ledger journal entries, ensuring the accuracy and integrity of financial records, and adeptly resolved data discrepancies for various business units.Led comprehensive analysis on reference data, utilizing insights gained to provide valuable recommendations and informed decision-making

Formulates and defines systems scope and objectives using information technology and industry knowledge/requirements for bank and credit card company services. Acts as a liaison between customer and technical solutions/support groups to identify business processes, systems, and product requirements. Researches, identifies and develops solutions to system, mainframe and networking issues. Analyzes business and user needs, and documents customer specifications. Considers the business implications of the application of technology to the current business environment. Responsible for setting up wireless communication software to quickly alert internal clients of issues/solutions of production critical issues. Additional duties included initiating and completing ACF2 data security requests for employees and clients, security audits for customer data, mentoring new employees, monitoring and reporting monthly on Service Level Agreements, reviewing and distributing financial reports, and responding to client and employees inquiries on all system outages.