-Instructed staff in a variety of courses including consumer lending, teller, operations, and soft-skills training-Guided new hires through the onboarding process working closely with the company’s recruiters-Collaborated across multiple departments to design, develop, and produce new learning initiatives and solutions-Coached new members of the facilitation team offering crucial feedback and knowledge-Spearheaded a special project dealing with internal privacy compliance which was implemented nationwide-Analyzed curriculum while redesigning assessments for bank teller training courses-Served on a team to implement warning signs of fraudulent activity into course curriculum-Successfully transitioned courses from in person to online while gaining additional skills to facilitate e-learning-Stayed up to date on company policies and procedures in relation to training materials

-Instructed staff in a variety of courses including consumer lending, teller, operations, and soft-skills training-Guided new hires through the onboarding process working closely with the company’s recruiters-Collaborated across multiple departments to design, develop, and produce new learning initiatives and solutions

-Directed operations and service functions of a retail banking branch-Interviewed and assessed job candidates to fill open positions within the branch-Performed management reports of team members tracking progress-Recognized and resolved discrepancies ahead of internal audits

-Handled customer financial transactions-Referred products to customers for banking and financial needs-Protected private customer account information-Complied with state and Federal regulatory standards

-Managed daily operations while overseeing employees for retail store-Analyzed and reported data assessing store profits and losses-Ensured sales goals met or exceeded company expectations-Prepared inventory control reports-Managed customer complaints-Recruited, interviewed, and hired employees-Trained new hires on sales and company procedures-Created lessons to boost team performance and growth

-Mentored students with diverse skills and abilities in SAT English prep and elementary/high school English while analyzing data to assess learning development-Led monthly team meetings while updating personnel on changes to curriculums, policies and procedures, and documentation for reporting student progress-Interviewed, hired, and trained new employees helping them to transition during the onboarding process

-Taught 10th and 11th grade English at a competitive, private high school in New York City-Developed course materials and assignments for inclusive classrooms while following the school’s curriculum-Graded tests and assignments while evaluating class and student progress and performance-Evaluated Individualized Education Program reports for students with learning challenges, adapting content and activities for various levels of learning