Patrick Hamer Email & Phone Number

Morrisville, North Carolina, United States

• Developed market and product line business plans and strategic marketing programs to support sales in designated market segments. Oversaw Solution Engineering training and recruiting for college internships and.
• Managed technical training programs and events for Solution Engineers, including online technical events, face-to-face events, and certification programs.
• Created company-wide pilot Network Test certification program with 6 hours of on-line… Show more Developed market and product line business plans and strategic marketing programs to support sales in designated market.
• Created company-wide pilot Network Test certification program with 6 hours of on-line coursework/training, that included videos, white papers, demos, and testing that required 85% passing rate to ensure company.
• Spearheaded first time project, “S1000 - Face-to-Face training” event for Solution Engineers that included course, venue, student selections, and full event logistics.
• Managed & restructured monthly Solution Engineering Training Day (SETD) program that was responsible for training 800+ Solution Engineers. The restructuring included deep-dive technical training, demos, and.

Morrisville, North Carolina, United States

• Provided technical expertise for pre-sales processes and customer support, contributing to sales quota achievement.
• Provided Informational Sessions, demos, and Proof-of-Concept (POC) to Ixia’s 3G/4G wireless customers.
• Worked with Ixia’s Engineering team to communicate Customer’s requirements/needs and help to integrate/test these new features as they were deployed to the customers.

Morrisville, North Carolina, United States

• Managed technical customer support operations and supervised a team of 6 Technical Support engineers handling complex equipment and software issues.
• Established and maintained communication channels with design and software development teams to address design, reliability, and maintenance concerns.