Patrick Fallon, P.E. Email & Phone Number

New York, Us

New York, Us

Carlsbad, California, Us

FMT was acquired by Citrin Cooperman.

Chicago, Illinois, Us

• Built Flex Innovation Team and Led team in supporting traditional Managed Services, Blocks of Time, T&E and small business engagements• Monitored practice metrics including utilization rates, billable hour goals, and client retention• Used one on ones and open office hours to mentor team members technically in best practices for SF, general design, and career development.• Managed client relationships from Small Business to Enterprise, including technical guidance and roadmapping • Supported business development including proposal generation• Refined support process which reduced escalations by 25% over 12 month period• Reviewed solution designs and provided guidance in more complex areas such as unique security challenges and complex automation. • Acted as executive sponsor on multiple engagements handling any escalations from client and ensuring overall client satisfaction

Syracuse, Ny, Us

• Led discoveries with multiple stakeholders for requirements gathering, completed and presented solution designs to client and responsible for deployment cycle of all engagements being led, including during post-deployment support• Successfully led Sales Cloud, Service Cloud and Field Service Lightning engagements from discovery to deployment, up to $500k engagement value, while keeping projects on or below budget and delivered on time. • Maintained minimum profit margin of 37%• Implemented highly automated Field Service Lightning build with over 60 autolaunched flows • Consulted on strategic and operational improvements for business processes within Salesforce guiding clients on rethinking process to improve workflow and efficiency amongst teams. E.G. in lieu of handing off printed copies of credit scores and manually approving, suggested new process to integrate credit institution to salesforce and create automation based on results pulled for credit approval. • Provided mentorship and training on Flow and ETL tool Scribe to help develop internal salesforce configuration skillsets using one on ones, open office hours and lunch and learns• Led data migration efforts for engagements deprecating legacy systems with approximately 200,000 records while leading the data cleansing effort.• Designed more complex security model utilizing manual sharing via flow based a child record being assigned to a parent record, but with no user lookup on the child record. • Worked with internal team to design flow best practices5• Completed strategic road mapping with clients to understand client direction, driving both better designs and increasing client business

Syracuse, Ny, Us

• Helped drive discoveries and developed user stories and acceptance criteria. Solutioned work and passed off to analysts and supported them in configuration while simultaneously configuring more complicated pieces of design.• Experience with DevOps and best practices • Designed and refined custom case management model native to SF to increase efficiencies on support engagements• Helped to improve clients CoE process by establishing triannual release review practices to ensure stable production environments for every Salesforce release• Ran weekly client meetings and provided demos/led calls when applicable to current build• Designed solution to integrate ERP using ETL tool and implemented design• Experience with solution design using ETL tools and multiple third-party vendor apps. (Form Assembly, Tibco Cloud (Formerly Scribe), Conga, S-docs, Webmerge/Formstack)• Utilize third-party tools to improve action completion time, including chrome extensions and other tools such as BOFC, DLRS, and Elements• Experience in change management including trainings for end users and admins on general salesforce navigation and user specific to business process, completion of org documentation and video documentation for client use• Experience with designing basic security models for Salesforce instances to ensure HR data points were visible only to appropriate individuals, using private sharing model and sharing rules.

Syracuse, Ny, Us

SF Analyst• Supported lead consultants in execution of solution design by reviewing solutions and identifying potential gaps.• Administrated internal org• Implemented two project management tools internally, including customization of both applications.• Maintained multiple salesforce instancesProgram Manager• Developed skeleton framework for PM Process, improving project performance by 18%• Supported office management, including purchase of laptops, office setup, groceries• Identified areas for internal process improvement, including onboarding, project management, and proposal generation• Developed process to streamline developer requests for projects that increased developer efficiency and decreased issues

Copenhagen, Denmark, Dk

Auburn, New York, Us

I am an E.I.T. and work under a Professional Engineer to accomplish projects that range from reinforcing existing buildings to design of additions and new buildings.