Patrick Ferguson Email & Phone Number

Boston, Ma, Us

New York, Ny, Us

● Build a pipeline targeting hospitals and pharmaceutical customers.● Meet with customers in person to discuss solutions and foster relationships.● Strategically build and maintain a robust pipeline targeting hospitals and pharmaceutical clients, as well as Unified Communications (UC) and UCaaS opportunities.● Conduct 100+ daily touchpoints via cold calling, LinkedIn outreach, and email campaigns to engage prospects within assigned territories/markets.● Travel in the field to meet with potential clients, conduct B2B sales efforts, seeking new customers.● Collaborate with pre-sales teams to develop proposals and craft statements of work tailored to client needs.● Schedule and lead in-person meetings to present tailored solutions, strengthen relationships, and drive business growth.

Boston, Massachusetts, Us

• Achieved quota (30 Meetings) every quarter• In the first week of January, setup 10 meetings for an event the following week.• Contact Medical Affairs teams at Big Pharma companies to assist in bringing their medications to market.• Lead generation tools include Zoominfo, Lusha, and Apollo.

Winterville, Nc, Us

• Identify qualified sales opportunities for key products and generate qualified interest through skillful probing and questioning.• Metrics include contacting 350 prospects per week and closing 3-6 deals per week.• Responsible for full sales cycle from setting up appointments to closing deals ($1,000) and onboarding. • Achieved quota every quarter. In Q3 of 2023, achieved 1st place among all SDR's.

Winterville, Nc, Us

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Demonstrated excellent communication skills in resolving product and consumer complaints.• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.• Educated customers on special pricing opportunities and company offerings.• Fielded customer complaints and queries, fast-tracking them for problem resolution.• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.• Answered inbound calls, chats, and emails to facilitate customer service.• Made outbound calls to obtain account information.• Improved customer service wait times to mitigate complaints.

Boston, Massachusetts, Us

• Documented outreach calls and follow-up contacts in the CRM system to establish a record of interactions.• Researched target markets and collaborated with sales management to develop a marketing strategy.• Adhered to company initiatives and achieved established goals.• Customers were Seniors; worked to enroll them in Iora's Program.

New York, Ny, Us

• Consistently received a 95+ customer approval rating.• Established and maintained trusted relationships around the organization to optimize business and employee experience.• Provided essential support to address individual HR needs of employees.• Enhanced awareness of health resources and worked to connect individuals with programs.• Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.• Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.• Met or exceeded call speed, accuracy, and volume benchmarks.• Helped employees enroll in their Health Insurance benefits.

New York, Ny, Us

• Provided detailed information about the benefits and limitations of different policies and programs.• Responded to requests for information with open and knowledgeable support to foster interest in available plans.• Organized paperwork and checked individual pages for accuracy and completeness.• Worked with businesses to develop and implement targeted benefit solutions.• Oversaw enrollment of new employees and company-wide yearly enrollment period.• Reviewed employee enrollments to verify the accuracy, inputting information into the company database.• Passed state exams and licensed to enroll individuals into health insurance plans.• Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.

Bachelor'S Degree, Criminology

Associate'S Degree, Criminology