Patrick Ferro Email & Phone Number

Front Royal, Va, Us

Front Royal, Va, Us

Wheaton, Md, Us

Jessup, Md, Us

-Oversee budget and maintain positive growth-Understanding budgetary constraints and how to work with them while creating a good customer experience-Increase revenue through growth of higher earning products-Maintain a positive customer and employee experience-Worked on key word marketing-Helped to create company values that drive us forward-Maintained a clean and safe facility -

Jessup, Md, Us

-Acted as interim GM in Birmingham and Memphis for up to one month at a time-Maintained efficiency with staff and customers to promote a good customer experience-Created policies to help axe throwing amenity-Responsible for maintaining facility and purchasing equipment as needed-Received specialty training in arcade maintenance and management-Managed staff of 10-60 people -Created and disbursed customer surveys

• Developed outdoor programming • Increased number of climbers at wall by over 100 per month• Develop students professional knowledge of climbing, guiding, bicycles• Decreased overhead by establishing relationship with bike parts distributor QBP• Implemented Leave No Trace in all outdoor rec activities• Created and implemented new policies and procedures

• Taught interactive backpacking classes• Introduce visitors to the local flora and fauna of the state park• Created new plant signs for nature trails• Cared for live animals• Assisted in live animal capture and relocation• Conducted weekly interpretive programing

• Repaired and diagnosed customer bicycles• Lead bike tours through Vail CO.• Assisted clients with any questions or bookings• Acted as interface between customer and head mechanics• Maintained rental fleet of 75 bikes• Instructed customers on good bike paths in the area

• Maintained fleet of 450 bicycles• Trained new employees on bicycle repairs and maintenance• Repaired and maintained kayaks, paddle boards, and camping equipment• Ordered new parts and tools when inventory was low• Helped students with broken bikes and explained what was wrong• Created maintenance policies

• Taught new climbers proper belay technique• Performed opening safety procedures• Maintained and inspected climbing equipment• Enticed gym patrons to climb

• Coordinated weekly guided trips• Guided students on outdoor activities and adventures• Maintained a safe environment for students to enjoy recreation• Assisted injured students when emergency situations arose• Composed safety briefs

• Acted as interface for clients and partnering agencies• Brokered sponsorship deals between Apex and potential partners• Conducted gorilla marketing campaigns• Scheduled guides for weekly trips

• Constructed facility and key member of opening team• Trained all new employees• Managed 6 to 12 people• Handled customer service Issues• Created policies and procedures

• Inspected crews work to maintain high standard• Managed crew of 7 • Detailed boats• Sanded and varnished teak

Master Of Science - Ms, Sport Management

Bachelor Of Science - Bs, Recreation And Sport Management