Patrick Ferro Email & Phone Number

Front Royal, VA, US

Wheaton, MD, US

Jessup, MD, US

-Oversee budget and maintain positive growth-Understanding budgetary constraints and how to work with them while creating a good customer experience-Increase revenue through growth of higher earning products-Maintain a positive customer and employee experience-Worked on key word marketing-Helped to create company values that drive us forward-Maintained a.

Jessup, MD, US

-Acted as interim GM in Birmingham and Memphis for up to one month at a time-Maintained efficiency with staff and customers to promote a good customer experience-Created policies to help axe throwing amenity-Responsible for maintaining facility and purchasing equipment as needed-Received specialty training in arcade maintenance and management-Managed staff.

• Developed outdoor programming
• Increased number of climbers at wall by over 100 per month
• Develop students professional knowledge of climbing, guiding, bicycles
• Decreased overhead by establishing relationship with bike parts distributor QBP
• Implemented Leave No Trace in all outdoor rec activities
• Created and implemented new policies and procedures

• Taught interactive backpacking classes
• Introduce visitors to the local flora and fauna of the state park
• Created new plant signs for nature trails
• Cared for live animals
• Assisted in live animal capture and relocation
• Conducted weekly interpretive programing

• Repaired and diagnosed customer bicycles
• Lead bike tours through Vail CO.
• Assisted clients with any questions or bookings
• Acted as interface between customer and head mechanics
• Maintained rental fleet of 75 bikes
• Instructed customers on good bike paths in the area

• Maintained fleet of 450 bicycles
• Trained new employees on bicycle repairs and maintenance
• Repaired and maintained kayaks, paddle boards, and camping equipment
• Ordered new parts and tools when inventory was low
• Helped students with broken bikes and explained what was wrong
• Created maintenance policies

• Taught new climbers proper belay technique
• Performed opening safety procedures
• Maintained and inspected climbing equipment
• Enticed gym patrons to climb

• Coordinated weekly guided trips
• Guided students on outdoor activities and adventures
• Maintained a safe environment for students to enjoy recreation
• Assisted injured students when emergency situations arose
• Composed safety briefs

• Acted as interface for clients and partnering agencies
• Brokered sponsorship deals between Apex and potential partners
• Conducted gorilla marketing campaigns
• Scheduled guides for weekly trips

• Constructed facility and key member of opening team
• Trained all new employees
• Managed 6 to 12 people
• Handled customer service Issues
• Created policies and procedures

• Inspected crews work to maintain high standard
• Managed crew of 7
• Detailed boats
• Sanded and varnished teak

Master Of Science - Ms, Sport Management

Bachelor Of Science - Bs, Recreation And Sport Management