Patrick Fitzsimons Email & Phone Number

Oshkosh, Wisconsin, United States

Helping people with their new and pre-owned vehicle needs upfront, honest and transparent.

Appleton, Wisconsin, United States

110 N Carpenter

Glendale Heights, Illinois

Glendale Heights

* Lead and manage a team by training, developing and coaching team members in a consistent manner for all aspects of job responsibilities, as well as FedEx Office standard operating procedures and FedEx Office policies and procedures.* Evaluate the efficiency, productivity and training of team members based on established performance standards and innovating new methods of performance measurement through data analysis and collaboration with business partners. * Ensure all couriers provide a positive customer experience by constantly monitoring and evaluating customer interactions.* Manage fleet of vehicles including all preventative and general maintenance and ensuring safe operation. * Responsible for on-time performance in local market. Requires monitoring, coaching and analyzing data of couriers to ensure local operations meet FedEx Office standards. * Promote a culture of safety through training, coaching and counseling regarding negative safety behaviors, reinforcement of positive safety behaviors, and through leading by example for all team members. * Act as liaison with National Dispatch Center and strategic business partners for all courier-related communications and issues. * Work closely with SDC sales team to enhance customer experience, improve customer understanding of the SDC product offering, provide operational expertise, and help implement customized operations as needed.* As a certified instructor, train new couriers and conduct refresher training courses with tenured couriers concerning the Smith System 5 Keys of safe driving.

Arlington Heights, Il

* Performed daily tasks related to pickup and delivery while servicing the Abbott Labs corporate account exclusively.* Conducted desk side pickups and deliveries while building interpersonal customer relations skills with Abbott Labs associates.* Responsible for timely pickups and deliveries of high value documents to Abbott Labs associates across greater North Chicago area.

Glendale Heights, Il

* Responsible for the routing of 30+ pickup and delivery couriers in the greater Chicagoland area.* Lead dispatcher over remote routing of 15+ pickup and delivery couriers in the greater Los Angeles suburban and metropolitan areas.* Skills in position included, but not limited to: Critical thinking, time management, problem solving under pressure.

Greater Chicago Area

* Member of core team that established the creation of centralized pickup and delivery services to FedEx Office (formally Kinkos) customers in the greater Chicagoland area. * Responsible for performing daily expectations of a pickup and delivery driver in greater Chicagoland area.* Delivered the Purple Promise at every customer interaction and maintained exceptional customer service.