Patrick Flanagan Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

• Supported customer support team and department leadership with ad hoc reporting from all business operations systems• Automated and maintained the company’s user support operations and alert systems• Created new Python scripts for customer support (exports, analytics, visualization)• Partnered with Customer Success department to provide platform and analytics support, resulting in higher customer satisfaction• Worked cross-functionally with Engineering, Customer Success, and Product to provide custom solutions for new customers • Collaborated with customers and department members to build and implement solutions for data import and export• Developed and administered SQL databases to solve reporting needs and provide customer requested analytics• Implemented, updated and maintained product configurations for new and existing customers• Created and maintained Google Cloud platform virtual machines and buckets for data transfer• Developed departmental documentation of best practices regarding configurations, data transfers and GCP usage• Interviewed, managed, and coached interns in the Data Services department

Chicago, Illinois, Us

• Planned and implemented audit module for dependent verification• Created, updated and maintained requirements documents for implementation• Led internal project meetings to provide analysis of testing/modifications/implementation• Collaborated with team members to design, build and implement technology solutions that align with client business objectives • Worked closely with the Client Services Direct team to ensure client expectations were being surpassed• Maintained system integrity through regression testing and analysis• Created processing guides that Project Specialists used to complete dependent verification and various audits• Led weekly help desk to teach Project Specialists the bswift system and troubleshoot issues• Triaged client tickets and/or questions and provided solutions

Chicago, Illinois, Us

• Supported 13 clients with dependent verification, evidence of insurability and various audits• Used Katalon testing software to create routines that would automate regression testing• Resolved data discrepancies between bswift and external vendors: insurance carriers and third party administrators• Provided input and assistance on process improvements efforts• Led training for incoming project specialists to prepare them for their new role

Chicago, Il, Us

• Researched and collected data for products on tripplite.com in order to make product specifications consistent across product lines and families • Located and enhanced specification data within Product Content Management (PCM) database• Developed and manipulated data in Excel in preparation for loading into content management systems• Created data entry templates based on research of Tripp Lite and competitor products

Chicago, Il, Us

• Ran queries to update, maintain and delete record holdings for database of library books• Supervised team of five student employees during shift hours and the evening close down operation

Chicago, Il, Us

• Researched and mapped venue data for sports stadiums, concert arenas and theatres• Reviewed and corroborated multiple sources of data to ensure database consistency and accuracy• Identified trends and unique information related to various venue layouts to disseminate data efficiently• Updated and maintained internal database by identifying variations or changes to venue information

• Managed classroom to ensure healthy learning environment for students• Prepared and gave math lessons for long-term maternity leave positions• Tutored small groups in math and science for after school program at district high school

• Provided customer service to members and guests, including club suggestions and advising on unique attributes of the course• Developed strong networking skills through interaction with members, guests and course management. • Instructed beginning caddies on rules of play and caddie-golfer etiquette• Promoted to Honor Caddie after second year due to strong work ethic and excellent ratings from members

• Searched for new revenue opportunities using variety of data analysis techniques and knowledge of medical records/insurance contracts• Collaborated with my team and the Charge Master Specialist to solidify new means of increasing revenue for the hospital system

• Planned and implemented routing of packages using various time/weight constraints• Tracked shipments throughout duration of route to ensure smooth and expedited delivery• Gathered expenses from trucking, commercial or charter airlines used for shipment and sent invoice to customer

Orlando, Florida, Us

• Researched various developing countries and analyzed the economic, agricultural, and natural disasters impacting the regions• Prepared reports on selected countries to assist in the development of marketing materials provided to potential donors

Bachelors Of Science, Economics

Minor, Computer Science