Patrick Fleury

Patrick Fleury Email and Phone Number

Workforce Management Administrator at Spectrum @
Patrick Fleury's Location
Milwaukee, Wisconsin, United States, United States
Patrick Fleury's Contact Details

Patrick Fleury work email

Patrick Fleury personal email

n/a
About Patrick Fleury

A customer service professional with proven leadership and communication skills. Strong service background developed through years of varied business experiences. Demonstrated ability to handle even the most difficult situations during times of transition and growth.

Patrick Fleury's Current Company Details
Spectrum

Spectrum

Workforce Management Administrator at Spectrum
Patrick Fleury Work Experience Details
  • Spectrum
    Retention Specialist
    Spectrum Apr 2021 - Present
  • Spectrum
    Workforce Management Administrator
    Spectrum Dec 2017 - Feb 2019
    Milwaukee
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  • Kohl'S Department Stores
    Workforce Management Specialist
    Kohl'S Department Stores Aug 2014 - Dec 2017
    Menomonee Falls,Wi
    Monitor and manage schedules for multiple lines of business. Serve as the primary point of contact for eight call centers in the US and at international sites. Provide real time queue management to assure service levels are maintained. Update schedules, forecasting and reporting to provide both live and historical insight into trends for each line of business.
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  • Kohl'S Department Stores
    Customer Service Specialist And Collector Ii
    Kohl'S Department Stores Nov 2008 - Aug 2012
    Menomonee Falls, Wi
    Assisted customers with delinquent accounts. Worked to bring accounts current through standard collection practices. Handled inbound calls related to credit card accounts. Provided support to stores processing new account applications. Provided sales and support for online customers.
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  • Emjay Corporation
    Compliance Analyst
    Emjay Corporation Jun 2004 - Oct 2008
    Glendale, Wi
    Coordinated communication between Relationship Managers and clients to ensure compliance of 401(k), Profit Sharing and MPP plans. Performed annual non-discrimination testing,Worked with clients and auditors to assure completion of annual DOL and IRS reporting.
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  • Us Banccorp Institutional Trust
    Conversion Specialist And Compliance Specailist
    Us Banccorp Institutional Trust Aug 1999 - Aug 2004
    Greater Milwaukee Area
    Coordinated communication between Relationship Managers and clients to ensure compliance of 401(k), Profit Sharing and MPP plans. Performed nondiscrimination testing on retirement plans.Processed and filed annual returns/reports as required by the DOL, & IRS.Responsible for setting up new and traditional retirement plans in a daily record keeping system. Resolved conversion related issues in a time sensitive environment. Acted as intermediary between prior record keeper and client.
  • Us Banccorp
    Personal Banker/ Business Banker/ Business Support Specialist
    Us Banccorp Aug 1999 - Aug 2004
    Greater Milwaukee Area
    Developed best practices for servicing of business customers in a call center environment. Audited and tracked sales of personal and business bankers. Provided support for 24-hour call center by maintaining daily and long term staffing schedules. Assisted in call coaching and training of Personal and Business bankers. Launched new call center based business-banking department. Provided account servicing and sales for new and existing customers. Coordinated roll out of new on-line business banking product. Consulted on consolidation of regional call centers.

Patrick Fleury Skills

Leadership Customer Service Microsoft Excel Management Time Management Microsoft Office Training Team Building Customer Satisfaction Team Leadership

Patrick Fleury Education Details

Frequently Asked Questions about Patrick Fleury

What company does Patrick Fleury work for?

Patrick Fleury works for Spectrum

What is Patrick Fleury's role at the current company?

Patrick Fleury's current role is Workforce Management Administrator at Spectrum.

What is Patrick Fleury's email address?

Patrick Fleury's email address is pf****@****nce.com

What schools did Patrick Fleury attend?

Patrick Fleury attended University Of Wisconsin-Madison.

What skills is Patrick Fleury known for?

Patrick Fleury has skills like Leadership, Customer Service, Microsoft Excel, Management, Time Management, Microsoft Office, Training, Team Building, Customer Satisfaction, Team Leadership.

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