Patrick Francis Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Job Responsibilities: As a Support and Escalation Specialist, my role is to support and manage escalations related tothe food platform, prior to handing them off to Professional Services, while working with andmaintaining the relationships between departments and servicing the needs of customers. Helping customers in providing instant resolutions based on the issues that the customerreports with the food orders that are delivered to the customers. Highlighting application issues to relevant teams in terms of the complaints that the customerraises with the application. Handling PAN India food related escalations with the orders delivered through Swiggyapplication.Job Title: Senior Customer Service Officer (

Bengaluru, Karnataka, India

International Process:Client: TD Canada Trust International Banking ProcessJob Responsibilities: Answering to inquiries, handling complaints, giving instructions, and selling products. Assigned the tasks of recording all communications between various parties. Handled the tasks of drafting documents as requested by Customer Care Manager. Prepared daily, weekly and monthly statistical reports. Responsible for generating ideas on ways to resolve problems and serve customers in a betterway. Confirmed customer understanding of the solution and provided extra customer education asrequired.

Hubli Area, India

International Process:US outbound process in which calling and communication takes place. In this process (MSG Voice) we segregate the residential, business numbers and other non-working numbers. This is done to enhance the telemarketing systems in the US.• Trained new employees on work flow.• Solved any quires that agents could not over come on calls.• Monitored quality and improved productivity by correcting errors made by agents on calls.• Allotting allocation to all the employees.• Maintaining the attendance tracker. • Conducting performance review meetings with agents and management department on regular basses to improve productivity. • Generating reports on daily basses.

Hubli Area, India

NS is an end-to-end business solutions provider with a focus on resolving business pains for corporations worldwide. We use state-of-the-art technology, manpower expertise, best practices and analytics to enhance the performance of your business. Headquartered in ATLANTA, GEORGIA, USA, NS delivers quality operations from its state-of-the-art facilities across the globe.

Iti, Electrician

Electrical and Electronics

Education record

PUC

Education record

Schooling