CompTIA A+ and Network+ Certified - support Corporate and Managers and keep services technicians up to date on their diagnostic software. Admin O-365 platform, CDK Global and Phone systems. Job includes service and maintenance for 300 computers and network equipment for 7 dealerships. Project Management for network/systems needs.

Provide Lead IT support as account manager for two large customer accounts Deliver active support including customer interfacing, developing client networks and system operationoversight and installing and configuring computer hardware/software on services and PC’s Trouble shoot network/software issues, and maintain excellent record of responding to service tickets in-person, via phone, email and remote assistance tools

My career is informed by significant experience serving the public, I am fully engaged in IT service and dedicated to pursuing a career in computer networking services. Over several years working on IT related projects with increased complexity, I have built and refined a diverse technical skill set. After gaining experience working in government, manufacturing, and commerce settings, I have proven the ability to adapt quickly to new environments and a variety of technology needs. As you can see from my resume, I have a unique mix of experience that reflects both technical knowledge and interpersonal skills. I fully understand the need to have working technology in order to accomplish daily tasks, and I have excelled at coaching support clients in person and over the phone to help manage expectations around their technology needs. As a result, my greatest strengths include communication and exceptional relational skills that build credibility with clients. During my previous work as an executive pastor, I developed the skills to relate to individuals from all backgrounds. I am comfortable leading teams, and providing clear direction in high-stress situations. I have also been able to leverage previous experience serving the public as a Dispatcher, which required both steep detail orientation and the ability to act using appropriate technology quickly, along with the ability to help someone respond calmly on their worst day. These unique interpersonal skills allow me to communicate effectively with customers including administrators, department heads and other stakeholders, while cultivating strong customer relationships, building and maintaining branding for the company I represent.