Patrick Fraser Email and Phone Number
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PROFESSIONAL PROFILEManager & executive with many years of experience in leadershipAs Agile Coach, Scrum Master, Product Owner and Business Moderator:Implementing, coaching and support of agile teams and training agile methods like e.g. Scrum.Comprehensive transformation/change management processes implemented in the corporate organization and integrated into the line Business.Assignments at external events as key note & guest speaker.Trainer for international qualification programs & trainings.Experienced with personnel planning in structural adjustments of organizations.Broad internatiopnal portfolio of after sales service know-how, from retail business to multiple functions within the company – headquarters.PERSONAL PROFILEAbility to promote trust-based leadership and to apply control based leadership via KPI's as needed High empathy with social & intercultural competence.Successful handling of customer complaints & sovereign conflict management with focus on "win-win" results.Travel willingness, flexibility & strong affinity for activities in an international business environmentStrong mindset on agile working methods & enthusiasm to teach them: SCRUM - Kanban - OKR`s - Design Thinking.Ambitious and goal-oriented with a passion for challenges.
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Executive ConsultantCgi Dec 2021 - PresentDüsseldorf, Nordrhein-Westfalen, DeutschlandYou wonder how you can improve your companies time to market and keep customer focused? You know you need to adapt your business to become more digital competitive in this "VUCA" world, which is getting more VUCA day by day?I can help you find the right answers and solutions to your transformation or change management project. The AGILE way of thinking and working can be one answer out of a few. -
Agile Coach, Change Manager, Scrum Master, Product Owner & Business ModeratorFlowedoo Gmbh Jul 2021 - Nov 2021Leverkusen, Nordrhein-Westfalen, DeutschlandI was assigned as Agile Coach, Change Manager, Scrum Master or Business Moderator and supported the agile transformation of companies into a more digital and agile environment. -
Agile Swarm CoachDaimler Ag Jun 2019 - Sep 2021Stuttgart Und Umgebung, DeutschlandIn addition to my current line function, I am happy to be available as Agile Swarm Coach. My Motivation is to help colleagues on all levels to better understand when agility and / or Swarm Organization becomes the more effective working methodolgy and coach them to get started. -
Manager Customer Service Mercedes-Benz VansMercedes-Benz Ag Jan 2020 - Dec 2020Stuttgart & Düsseldorf• Responsible for the analysis & processing of technically complex issues regarding potential customer service measures, Decision making with top Management• Cooperation with quality and development departments as well as the certification and legal departments• Additionally active as Daimler internal agile Coach, cross functionalI also continue my engagement as Leadership 20X Ambassador.
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Product Owner Swarm OrganizationMercedes-Benz Ag Sep 2019 - Jan 2020Stuttgart Und Umgebung, DeutschlandSupport the cultural transformation within Daimler worldwide by implementing Swarm Organisation to drive agile working methods and agile mindset. What did I do so far:• Company-wide design and implementation of the transformation and cultural program "Leadership 2020"• Creation and implementation of concepts to promote new agile "Swarm" teams; integration into HR personnel systems• Swarm headquarters" implemented in Beijing & Sao Paulo • As Agile Coach, executed Change Management and transformation processes on divisional and departmental levels• Cross-functional collaboration with agile initiatives in development, financial services, innovation labs and IT
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Member Core Team Swarm OrganizationDaimler Ag Jan 2019 - Dec 2019Stuttgart Und Umgebung, DeutschlandWith our Swarm Organization, we support the implementation of agile mindset and agile working methods in our company. Empowering Swarm aims to anchor the new organizational form of the swarm within the Daimler Group and to support the accompanying cultural change in the company.• Company-wide design and implementation of the transformation and cultural program "Leadership 2020"• Creation and implementation of concepts to promote new agile "Swarm" teams; integration into HR personnel systems• Swarm headquarters" implemented in Beijing & Sao Paulo • As Agile Coach, executed Change Management and transformation processes on divisional and departmental levels• Cross-functional collaboration with agile initiatives in development, financial services, innovation labs and IT
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Van After Sales Manager / Ambassador For “Leadership 2020”Daimler Ag Dec 2017 - Jan 2019Vertex, Leinfelden - EchterdingenFully dedicated to Daimler cultural project Leadership2020, with the responcibility to integrate the content and philosophy into the Van After Sales Business with about 300 People in six locations. • Cultural program Leadership 2020 implemented responsibly across locations within an international division• To integrate structral innovation, I additionally was answerable for a Change Management project in the same after sales area• Versatile training on LS2020 formats organized and executed at management and employee level
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Manager Customer Service VansDaimler Ag Jun 2017 - Dec 2017Esslingen-BrühlWorldwide product technical support for all Mercedes-Benz VANs for Electric and Electronic.Handle the Topics within our failure Resolution process in order to improve our product Quality and ensure customer satisfaction.Member of Leadership 2020 Squad for Game Changer ＂SWARM Organization＂ and Ambassador.
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Manager Customer Service VansDaimler Ag Aug 2016 - Dec 2017Esslingen-BrühlWorldwide product technical support for all Mercedes-Benz VANs with focus on Oversea Markets. Member of Leadership 2020 Squad for Game Changer ＂SWARM Organization＂ and Ambassador.
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Account-ManagerDaimler Ag Jan 2012 - Aug 2016Esslingen-BrühlWorldwide product technical support for VANs with focus on Sprinter vehicles, including Warranty and Goodwill handling and claim support.
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ManagerDaimler Ag Jan 2008 - Jan 2012DüsseldorfWorldwide product technical support for VANs with focus on Sprinter vehicles, including Warranty and Goodwill handling and claim support.
Patrick Fraser Skills
Patrick Fraser Education Details
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Fachschule Für Maschinenbautechnik MönchengladbachManufacturing Engineering Technology/Technician
Frequently Asked Questions about Patrick Fraser
What company does Patrick Fraser work for?
Patrick Fraser works for Cgi
What is Patrick Fraser's role at the current company?
Patrick Fraser's current role is CGI Partner & Executive Consultant: Agile Coaching, OKR Champion, Business Agility Fascilitator and ICAgile certified Trainer.
What is Patrick Fraser's email address?
Patrick Fraser's email address is pa****@****cgi.com
What schools did Patrick Fraser attend?
Patrick Fraser attended Fachschule Für Maschinenbautechnik Mönchengladbach.
What skills is Patrick Fraser known for?
Patrick Fraser has skills like Automobilindustrie, Kontinuierliche Verbesserung, Projektmanagement, Kundenzufriedenheit, Lean Management, Agile Methoden, Konfliktmanagement, Kundendienst, Swarm Organisation, Management, Agile Arbeitsmethoden, Agiles Mindset.
Who are Patrick Fraser's colleagues?
Patrick Fraser's colleagues are Irvin Kubat, Krishnanand Gouri, Dr. Helmut Franz Teykal, Amrita Rai, Vaishna Vidhyadharan, Krishna Kishore Gudimetla, Edgardo Domínguez.
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Patrick Fraser
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Patrick Fraser
Human Resource Business Partner @ At&T | Strategic Hr Consulting | Innovation | Skilled ListenerPortland, Oregon Metropolitan Area4cingular.com, att.com, att.com, att.eu2 +150380XXXXX
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