Help Desk coordinator for Bressler Amery and Ross Florham Park office:Initial contact for partners, attorneys, legal staff, and administrative staff: Performing initial and in depth troubleshooting for issues ranging from infrastructure problems, to desk side support, to remote Information Technology assistance, utilizing the Halo ITSM ticketing System•Providing Technical Support for 300+ Bressler, Amery, and Ross employees across 10 offices through out the country•Administration of cyber security systems including: Darktrace advanced AI firewall and cyber security suite, Mimecast Email Management and security services•Internal Collaboration with escalation team, as well as point of contact for vendors to remediate end user, and infrastructure problems•Attention to detail, and ability to discern the nature of an issue beyond the initial information provided, tenacity to resolve issue to the satisfaction of the end user•Onsite and remote support for business impacting issues including: network failures, Citrix remote desktop issues, iManage Filesite document and email management system problems, and Nqueue Zebraworks iAPrint and Billback cost recovery software troubleshooting•Working with clients, and attorneys to provide an understanding of the technology used to alleviate day to day struggles•Managing Cisco Anyconnect Secure Mobility Client, Microsoft Server, Microsoft Active Directory administration, Zoom collaboration software, Powershell, Microsoft Software Center Configuration Manager, iOS, and Android Operating Systems, •Challenging self to learn more about the systems used every day, and the operations behind those applications and systems

IT support specialist at the Tiffany and Co. Retail Service Center (RSC):First point of contact for internal clients: Performing Troubleshooting and Remediation of Software, and Hardware Issues. Utilizing the Service Now ticketting System•Providing Technical Support for 300+ Tiffany and Co. locations, both Retail and Corporate•Internal Collaboration with senior teams, and colleague for remediation of end user problems•Highest Quality "White Glove" Service to clients globally, assisting with a wide variety of IT Issues•Remediating business impacting issues, repairing Cornell Mayo Opus Point of Sale issues, Active Directory account assistance (unlocking accounts, adding appropriate groups, updating policies on computers), and repairing network impacting problems•Assisting with hundred thousand dollar sales, to ensure proper transaction•Working with Pulse Secure VPN, Cisco Anyconnect Secure Mobility Client, Microsoft Server, Microsoft Active Directory administration, Cisco IP Communicator, Cisco Jabber Unified Communications Client, Airwatch Unified Endpoint Management, iOS, and Android Operating Systems, •Challenging self to learn more about the systems used every day, and the operations behind those applications and systems

• Consulted for Party City Headquarters.• Provided technical support and customer service for over 24,000 employees• Successfully diagnosed and resolved networking, POS, and Active Directory issues• Remotely facilitated reimaging of Toshiba POS systems and desktop computers• Provided network troubleshooting of store wiring, and networking hardware• Facilitated the support for multiple projects ranging from new POS installations to network resiliency hardening

• Duplicate keys in a store front retail setting and on-site• Advise customers on security concerns including access control and locking hardware• Provide on-site lock and door hardware repair• Install door hardware including door closers, exit devices, and locking hardware• Dispatch technicians to sites and coordinate scheduling of jobs• Replace door hardware for both commercial and residential clients• Create and facilitate high security locking systems including Medeco and Mul-T-Lok• Repair door hardware including door closers, exit devices, deadbolts and door knobs