Patrick Frierson Email & Phone Number

Patrick Frierson is a Client Service Associate at Getty Images at Getty Images.

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  Client Service Associate

  Getty Images

  Mar 2016 - Present

  Experienced in and passionate about demonstrating exceptional service to inbound customer inquiries by educating clients, providing solutions to fit their unique needs, and troubleshooting complex technical, billing, and licensing issues. I leverage the benefits of several computer systems to facilitate various responsibilities including price quotations, product and license information, negotiation, & problem resolution. My experience in collaborating with various internal teams to provide administrative assistance and general support is essential to contribute to the company’s success.Specific responsibilities • Manage clients’ day-to-day needs to give them an exception experience • Regularly display attention to detail by running complex reports to ensure that client’s assets are licensed & compliant with copyright law.• Resolve service issues, finance issues, and various account issues• Educate customers to utilize all features and tools of the site to help them make the most the customer experience • Assist and educate customers with Technical troubleshooting • Answer product questions, as well as questions around content and licensing rights including Model and property clearance. • Make recommendations on products or services that will fill clients’ needs.• Help customers research & uncover the content they need to help realize their vision• Able to recognize and qualify sales opportunities to grow accounts• Collaborate with internal departments to overcome obstacles and meet customer needs, often under strict deadlinesGetty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers.