Patrick Frieslander Email and Phone Number

• Utilize UltiPro Human Resource Information System (HRIS), Business Intelligence reporting software and Sharepoint-based trackers to monitor and enrich the entire Human Resources lifecycle for a team over 185 Homeland Security government contractors – from onboarding and development to employee relations and transition• Provide strategic advice, counsel and consultative solutions to executives on people management aspects of their business to include driving organizational development, team effectiveness, executing change management strategy and employee engagement solutions• Partner and coach project managers in key HR processes (recruitment and selection, performance management, talent management) and continuously improve HR practices/processes• Providing management guidance on development opportunities to promote career growth and a development culture helping to develop a high-performance culture• Provides day-to-day performance management guidance to line management (coaching, counseling, performance reviews, career development and disciplinary actions)• Effectively manage performance and engagement across a national workforce and utilizing technology to create an atmosphere of inclusion amidst a changing, and mostly remote, work landscape• Develop a strong client service orientation and offer ‘out of the box’ solutions to unique employee issues and problems, keeping focus on risk to the company and the company’s reputation while still advocating for the employee• Report on retention, attrition, and other metrics to all Executives and stakeholders

• Security Clearance: Secret (awarded in February 2020); employed on the TSA Acquisition Program Management (APM) Human Resources support contract located in Arlington, VA• Successfully coordinated, organized, and maintained the APM Performance Awards budget tracker for the payout of the fiscal year (FY) performance awards to eligible APM employees. The FY18 processed awards amounted to $221k for over 130 employees; FY 19 comprised of over 160 eligible employees with a performance payout of $398k• Successfully coordinated, organized, and maintained the Special Achievement and On-The-Spot awards matrix to allocate FY awards payouts. In FY 18, over $100k was paid out to recipients; during FY 19 over $74k was paid out in monetary awards, which was within the projected budget guidelines• Planned, budgeted costs, and administered the Awards and Recognition program for APM with an adherence to established policies and guidelines; tracking and creating Certificates of Achievement and Length-of-Service certificates for eligible federal recipients and procuring gifts for retiring APM employees• Served as a leading Training Point of Contact (TPOC) for APM employees, specializing in the scheduling of mandatory Management and Administrative Professional (MAP) and Leadership Institute (LI) trainings for new employees and managers, as well as assigning related courses/curricula and resolving learning-related occurrences within the Online Learning Center (OLC) system• Tracked and maintained the FY18 and FY19 Employee Performance Management Program (EPMP) files for all Federal APM employees; maintenance includes: verifying employees are on their correct plans based on pay band, series, and supervisory levels, completing any HC mandated protocols for plan auditing and secure storage, and ensuring Federal managers are following the established guidelines for EPMP creation and review

• Security Clearance: Public Trust; employed on the TSA OHC Access Human Resources Transformation contract located in Deloitte workspaces in Arlington, VA and Springfield, VA• Utilize the Monster Government Hiring Solutions database to open and close Job Opening Announcements for the Federal Air Marshal recruitment and hiring initiative, monitor certificate selection status, and EOD coordination status for onboarding employees• Maintain the integrity of the FAM Shared Documents Sharedrive and initiate quality checks of the shared data; reporting on any security or data issues found within the shared folders• Provide daily reporting and analytics of TSA employee service requests across the Personnel, Payroll, and Benefits Human Resources Service Center which are communicated daily to Deloitte and TSA leadership• Develop queries in the Oracle-based SIEBEL software to identify incorrectly platformed service requests and send them to correct recipients in order for the requests to be processed following the “5-Day” mandate agreed upon by Deloitte and the client• Assist with updating 106 previous contracting partner developed scripts for the Tier 1 call center specialists to utilize in order to reduce platforming and transfer errors to the HRSC and submitting them for client approval• Serve as Surge Support across the HRSC – assisting in all areas of processing: call center, personnel, VLTP, New Hire, et al. – and resolving 500+ service requests since January, 2018• Process and perform quality assurance checks on incoming FEHB SF-2809 forms from newly hired TSA employees and enter data into the PeopleSoft-based EmpowHR database• Utilize the Metastorm BPM-RPA system to monitor TSA employee pay band increases, promotions, awards, and other assorted personnel actions• Employ National Finance Center databases – RUMBA, NFC Reporting Center, Special Payroll Processing System – to answer queries regarding payroll and benefits

• Security Clearance: Public Trust (renewed in 2017); employed on an Immigration and Customs Enforcement Office of the Chief Financial Officer (OCFO) contract located at ICE Headquarters in Washington, DC• Utilize the USA Staffing Selection Manager database to monitor certificate status, employee selection status, and EOD coordination status for reporting Time to Hire metrics to the OCFO Front Office• Serve as primary POC for the development of the onboarding Access database which facilitates communication between the Workforce Management (WFM) team and new ICE employees in an effort to inform incoming employees of their onboarding status, orientation dates and other pertinent employment information• Serve as chief liaison for incoming OCFO employees on their Entry On Duty (EOD) date; escorting them to their respective offices, ensuring their workspace is ready and introducing the new employees to their respective managers • Create new employee satisfaction surveys to report on the onboarding experience in order to refine and streamline the best methods to engage new employees and prepare them for a “Day 1 Productivity” standard• Serve as primary POC for the Workforce Management hiring database by ensuring accurate data is captured and reported by the OHC and WFM specialists and delivering the completed reports to the Front Office• Work in tandem with the Office of Budget and Program Performance to identify incorrect Individual Position Numbers (IPNs) and/or hiring actions within the Table of Organization Position System and correct them with the National Finance Center • Assist with the creation of new dashboards and reporting methods to inform the Chief Financial Officer of OCFO employment onboarding and attrition metrics per pay period• Assist lead WFM specialists with position description editing and utilizing federal classification standards to ensure the GS grade and duties are in accordance with current staffing needs

• Security Clearance: Public Trust (2012 – present); employed on a Transportation Security Administration Office of Security Capabilities contract located at TSA Headquarters in Arlington, VA• Provided exceptional customer support throughout various Federal Human Resources programs and initiatives; demonstrating knowledge of program principles, concepts, regulations, and practices• Served as the Human Resources branch primary point of contact for the iShare intranet system within the OSC Mission Support team; maintaining updated information, links, and accessibility for new employees• Utilized advanced multi-tasking skills to support various human capital assignments within rigid timelines and within a high volume environment• Utilized Excel and Human Capital databases to track all HR actions including Employee Performance and Management Plans, issued Certificates, Details, Not-to-Exceed employees, accessions, and attritions for inclusion in Front Office weekly status reports• Utilized Metastorm BPM-based RPA systems to prepare SF-52 actions for processing by working with lead HR specialists to coordinate multiple personnel actions including: recruitments, reassignments, promotions, in-position increases, new hires, and separations• Applied analytical methods and techniques to monitor, report, and investigate budgetary limits and spending for various programs within the OSC HR team, including training spending and special achievement/On the Spot awards• Served as a direct POC for the Communications team to develop strategic marketing initiatives to increase OSC employee participation in special events, forums, training sessions, and guest lectures• Assisted with producing and organizing weekly Human Capital status reports with detailed information regarding high-level, high-visibility personnel actions (recruitments, promotions, reassignments, etc.) and workflow within the OSC HR team

• Security Clearance: Public Trust (2012 – Present); employed on a Transportation Security Administration contract• Serve as the main point of contact for all in-bound HRIS related requests within the Project Management staff, as well as the Human Capital client• Operate as a Program-wide liaison for corporate-mandated compliance trainings and activities utilizing SharePoint systems to monitor employee participation• Develop standard and ad hoc reports, dashboards, and metrics utilizing Oracle’s Siebel CRM systems, Monster’s Government Solutions recruitment database, and TSA’s HCInsight customer portal as required to ensure staffing and recruitment initiatives are being met and maintained across multiple platforms• Provide analytical support and data to the Recruitment and Hiring department managers for workforce planning and resource allocation requirements• Create and maintain daily reports to monitor production levels of the multiple Recruitment and Hiring departments, which are delivered to Project Managers and the Federal client• Developed an on-going monthly PowerPoint presentation utilizing Microsoft Access software to monitor TSA Hiring Manager satisfaction with the recruitment/onboarding process• Utilize Metastorm BPM-based Federal RPA systems to create weekly reports displaying outstanding data requests for the Federal position Classification team• Entrusted to work on special classified projects for the Project Management leaders; including customer invoices, secure Federal Air Marshal hiring data, and overall process improvements within the contract• Maintain communication and provide high-level detailed reports directly to the Business Management representatives for all 16 of TSA’s current offices within the Administration

• Utilized advanced experience with Oracle’s Siebel Customer Relationship Management applications, National Finance Center’s RUMBA personnel database, HCInsight, and Metastorm BPM RPA systems to provide top-tier customer service communications• Worked as a subject-matter expert for the OPM-created electronic Official Personnel Folder (eOPF) system for TSA employee acquisitions and attritions• Researched TSA employee Service Requests to troubleshoot pay discrepancies, benefits incongruities, and retirement questions• Created Standard Operating Procedure documents to ensure employees follow established contractual guidelines for business rules and deliverables• Instructed and advised the Human Capital client and its employees of Federal records management procedures and policies• Developed and utilized data reporting templates which measure daily and weekly employee productivity department-wide to support program metrics• Served as a back-up for other departmental functions i.e. document validation and verification, scanning and uploading documents into the eOPF and Siebel systems, processing Entrance On Duty packages and new-hire benefits forms

• Provided “Top Tier” member support via multiple means of communication to resolve issues, promoted member satisfaction and upheld a “first-call resolution” industry standard • Maintained and monitored secure database of confidential member information, including credit card and bank account numbers• Consistently and congenially work with several departments to coordinate and perfect member-initiated transactions• Ensured that member requests and communications are being moved through the system in a timely fashion, avoiding any oversights or requesting “time-out” issues• Produced and followed leads for insurance sales and services• Lead team mentoring sessions for continuing development of junior service representatives and new hires• Completed time-sensitive and/or detail oriented special projects on a regular basis• Chosen to attend a weeklong Salesforce certification training session in Washington D.C.• Expertise with Microsoft Office, Lotus Notes, Salesforce client reporting/monitoring software, LPES online applications and Accurint data searches • Utilized proprietary software (Legacy, ID3, Life Pro) to organize and manage member insurance policies