Patrick Fromm Email & Phone Number

Rockville Region And Bethesda Region

Implements the Montgomery County Public Libraries' strategic plan in the region. Oversees a team of circulation and information specialists responsible for delighting Montgomery County customers and providing top notch customers service. Liaises with community groups, Library Advisory Committees, and other stakeholders to ensure that region and its library.

Little Falls Library, Rockville Memorial Library, Potomac Library

Lead branch teams to implement their portions of the strategic plan in their communities. Developed, coached, and managed employees to ensure their success. Worked with community stakeholders to develop programs, solicit feedback from customers, and meld the library more completely with its community.

North Point

Led the librarian team to continuously improve library services crucial to the community. Empowered and guided individuals to develop a standardized scheduling rotation, create varied and engaging programming and outreach, establish a combined circulation and librarian workroom, and worked with the branch manager to accomplish a branch vision and implement.

Rosedale

Serving as the programming coordinator for this branch. Oversee one part-time staff member, and serve as a member of a team of supervisors of part-time staff. Provide excellent customer service to a diverse community with needs ranging from basic computer help to advance information requests. Act as a role model for other librarian staff.

Catonsville

Worked as a member of a team to provide quality customer service to a diverse population in the Catonsville community. Crafted daily schedules for a department of over ten people and worked with a small group to handle schedule requests, concerns, and issues. Put on quality programs for teens in the area in addition to overseeing programs intended for.

Managed a staff of over forty full and part time employees. Created a shared vision for the circulation department in light of system and branch goals. Helped ease staff through organizational and duty changes. Served as a founding member of the BCPL Innovation Committee. Served as team leader for the Branch Impact Team charged with upkeep, awareness, and.

Shared the responsibility for supervising over twenty part time employees in the circulation department with a partner. Created a shared vision of customer directed service in the circulation department and brought checkout percentages up from 70% up to above 90%. Wrote and presented annual performance evaluations. Oriented and trained new staff.

Assisted with circulation operations. Performed a variety of departmental duties including processing new books, helping customers resolve problems with materials, maintaining a display of public fliers and materials, and preparing reserved items for customers. Provided exceptional customer service as the accounts expert on a combined service desk. Cross.

Master Of Library & Information Science (Mlis), Library Science

Bachelor Of Arts (B.A.), English Language And Literature, General