With over 6 years of experience as an IT professional, I have managed high-performance technology teams for multiple clients and locations. I am currently the IT Manager at Phat Panda, a leading cannabis producer and distributor in the US.In this role, I have developed and implemented a parallel physical network to replace the existing degraded infrastructure at the company headquarters, resulting in improved security and reliability. I have also evaluated company-wide subscription spending and reduced monthly software spending by 40%, saving thousands of dollars in operational costs. I oversee network infrastructure and physical security operations across 12 nationwide locations, ensuring compliance and efficiency. I manage a nationwide team of 7 IT technicians and 3rd party IT vendors, providing them with guidance and training. I have successfully led multiple concurrent IT projects, including Windows Server Migration, physical security updates, and VPN installation and configuration.I am passionate about delivering "white-glove" service for enterprise-level customers and high-quality project deliverables for small and large-scale projects. I have established and enforced policies and procedures to standardize hardware and software technology across all facilities, optimize ticketing system, and enhance end-user support. I have also implemented comprehensive training programs for team members and end-users to increase computer literacy and self-sufficiency.I am always eager to learn new technology and stay up-to-date with the IT landscape. I have obtained several certifications, such as Google Analytics Platform Principles, Project Management Certificate, and Google Workspace for IT Admins, to enhance my skills and knowledge. I also collaborate with other industry professionals to exchange best practices and insights. My goal is to leverage my expertise in network infrastructure, project management, and IT service delivery to help Phat Panda grow and succeed in a competitive and dynamic market.
Listed skills include Customer Service, Salesforce.Com, Social Media, Fundraising, and 28 others.