Patrick Fullarton Email & Phone Number

London, England, United Kingdom

Brixton, South London

• Business Performance Management:
• Leadership accountability across a portfolio of LBOs (Licenced Betting Offices) in a defined geographical cluster.
• Led the store-based teams utilising motivational management techniques, coaching and mentoring to empower teams and drive employee engagement and retention.
• Worked collaboratively with location management teams to devise and execute strategies, business plans, targets and objectives designed to challenge teams and drive enhanced performance across multiple KPI metrics.
• Continually reviewed cluster performance and analysed service metrics to drive data-informed growth plans.
• Ensured compliance within a highly regulated environment through effective auditing and quality assurance reviews.HR Management:

Hackney, East London & Thornton Heath South London

• Managed 22 LBOs during a period of re-structuring and transition within the organisation; ensured ongoing operational and financial growth while driving compliance with Gambling Commissions Licence Protocols.
• Motivated and maintained team engagement during the period of change through continued training and development, HR support and effective workflow organisation.
• Optimised team productivity and KPI performance through the implementation of strategic planning and development.
• Implemented improved security, health and safety protocols across the LBO network in line with regulatory updates.
• Directly mentored and supported 5 employees to successfully secure new Store Manager Positions during the re-structure.
• Successfully reduced district recruitment costs by over 10% by re-designing staff assignments within the district.

Central London

London, England, United Kingdom

London, United Kingdom

Foundation Degree, Electrical, Electronic And Communications Engineering Technology/Technician, Pass

Activities and Societies: Member of IET, Social sectary for the University of Portsmouth's Cricket Club, 1st XI Cricketer for the.

Education record