Engaged enthusiastically with all visitors, presenting the Orangetheory Fitness concept and setting expectations for their "first" workout.Provided exceptional customer service by greeting members, answering inquiries, and addressing concerns professionally and objectively.Drove membership sales by effectively communicating the benefits of joining Orangetheory Fitness and following up with prospective clients.Collaborated closely with trainers and sales associates, while participating in marketing events and outreach efforts to promote the studio.

Crafted compelling and descriptive content for new and existing offerings across Blueboard's worldwide experience menus.Created engaging and informative content for Travel and City guides.Ensured a consistently high level of quality and attention to detail in all written contributions.Collaborated closely and worked cross-functionally with various team members to ensure timely and accurate completion of tasks.Provided guidance and creative support to the Support & Nurture teams, including copywriting for automated emails and ideating strategies to encourage reward redemption

Successfully built the Nurture team, pivotal to the lifecycle of reward recipients.Tasked with drafting, implementing, and monitoring all email communication between Blueboard and reward recipients.Drafted email communications in conjunction with various teams such as marketing and account management to ensure accurate information and call-to-actions (CTAs).Outreach and engagement with recipients helped to drive ROI for clients and increased revenue for Blueboard.Continuously conducted A/B tests to determine new targeting approaches and optimizations.Provided strategic input for customer segmentation, targeting, contact strategy, and test plans.Developed, deployed, and monitored automated programs targeted at driving conversion.Provided ongoing metrics reports on a weekly, monthly, quarterly, and ad hoc basis.Collaborated with design, product, and account management to create a streamlined and consistent brand feel across all emails and SMS messaging.Company-wide expert on the entire customer (recipient) journey through the lens of email.

Provided support to Blueboard's community of reward recipients through email, chat, and phone. Engaged with potential sales leads, current clients, and inbound marketing requests, fielding those requests and redirecting them to the appropriate parties.Awarded the Gladiator award for exceptional performance in the first quarter of work.Demonstrated the ability to ramp up quickly, take control of designated role, and push its 'defined' limits.Utilized previous creative writing education and experience to adopt the Blueboard voice and brand personality successfully.Translated complex ideas and processes into easily digestible content across teams and social platforms.Worked cross-collaboratively with other teams, heavily with Marketing, to create a variety of collateral for internal use and external facing clients and channels.Took control of the company's LinkedIn page as part of a Marketing cross-collaboration.Successfully implemented and wrote copy for a monthly email-based newsletter sent to thousands of users worldwide.Wrote and redesigned Blueboard's 'Welcome' & 'Activation' emails intended to encourage specific CTAs.Crafted Concierge team values through extensive work with various collaborators.

Maintained a calm demeanor and professional attitude while providing exceptional face-to-face customer service. Multi-tasking a required trait for success (i.e. order taking, drink making, money handling) and customer satisfaction.Learned to make a variety of espresso and coffee-based drinks as well as learned a seasonally changing and flexible menu.Named "Storyteller," or In-House trainer for new team members.

Executed a variety of Influencer marketing campaigns on various social media channels such as Instagram, YouTube, and Facebook.Leveraged varying strategies to meet and surpass KPIs such as brand awareness and collection of user-generated content (UGC) for repurposing.Fostered relationships between influencers and brands resulting in successful and ongoing collaborations.Brands partnered with include Dyson, Forever21, Walgreens, Cellucor (C4), and BET.Worked directly with clients' internal social teams to ensure alignment on goals and expectations.Was named Product Ambassador for the In-house management team--became an expert on the platform, staying up to date on all platform updates and changes to processes.

Provided support for an active community of content creators and social media influencers, advocating their needs, concerns, and user experience to the product team to continuously improve the creator experience.Assisted community members with concerns and issues such as troubleshooting, sign-ups, platform navigation, and payment discrepancies

Successfully ran an efficient, well-organized, and profitable environment.Provided excellent customer service in a fast-paced setting which required a composed and team-oriented personality.Responsible for money handling, drawer check out, and daily bank deposit.Drove and was responsible for a food truck at various events around the Bay Area.

Led and organized large group class sizes, ranging from 10 to 20 participants.Clear and concise directions and explanations were necessary to hold and run a successful class.A weekend-long seminar, resulting in a trainer's certificate as well as multiple hours with a mentor was required before beginning solo-led classes.

Began as Expo & Busser, was shifted to full time serving within a year.Fine dining knowledge, service, and wine experience.