Patrick Gan Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Developed at least 80% of corporate advisory, contractual and conveyancing contracts, while overseeing the overall office operations and financials of 3 lawyers and 4 support staff. • Managed financial administration plus responsible for the P&L for the overall business achieving average of RM180K billings per month. • Business development and client servicing in facilitating project loans and working capital fundings. Multi way negotiations representing clients and financial institutions and government agencies. • Analysis on financial risk management advisory on strategic corporate fundings.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Consultative selling on RFID Solutions & Services with proprietary offerings. • Successfully established partnership with RFID Safety Solution for O&G opportunities with 1 of 2 only proprietary and proven European Principal. Partnership enabled local engineers to be placed abroad for European Principal. • Developed a sales pipeline of RM20Mill with various local Petronas OPUs.

Kuala Lumpur, Malaysia

Head of Special Projects, CEO's Office • Consultative selling on technology & services solutions, primarily focus on IT network, infrastructure & communications, and Shared Services & Outsourcing (SSO). • Managed a dept of 4 Senior Sales Managers with target clients whom are government based and linked, with sales and sales activity KPIs and managing dept’s P&L, collections & AR. • Secured telco contract worth over RM80Mill and a total of RM120Mill worth of IT contracts within 3 years. An increase of over 50% from previous years. • Merged 3 support outsource operations into an integrated SSO unit. Reducing overall cost by 40%.

Kuala Lumpur

Business Focus – Project and Services offerings to Oil & Gas sector, Professional & Value Added Services, eg. Technology Solutions, Business Consulting & BPR • Managed 6 Account Sales Managers, 1 Subject Matter Expert & 3 Sales Support Staff. • Secured 2 main turnkey IT projects from Petronas valued over RM35Mill. • Over achieved sales revenue by over 35%, year on year. • Managed P&L, collections and AR for O&G business unit. • Implemented sales activity KPIs for the dept & individual staff. Monitored, reviewed and tied in with respective individual & dept quarterly incentive program.

Kuala Lumpur, Malaysia

Business Focus – Head of CRM & BI Practice; Business Development, Client Services, Business Consulting and Project Management • Headed the CRM & BI practice for South East Asia. Managing the sales managers of Singapore, Thailand and Indonesia. • Secured consulting services of RM8Mill to RM10Mill annually. Maintaining margin of over 38%. • Establishing dynamic sales activity KPIs for individual sales managers and linking it to quarterly incentive program. Yearly sales activity performance improved by over 25%. • Managed P&L and determined matrix of pricing models. • Streamlining respective sales managers with subject matter expertise in Siebel, Onyx, Hyperion, Cognos and Avartis.

Hong Kong

Business Focus – CRM, eCRM, BPO and Call Centre Outsourcing & Consulting services • Sales focus role covering SEA, Taiwan & Hong Kong, in Contact Centre Consultation, Operational & Outsourcing services utilizing best practices and proven technologies. • Researched, analyzed & jointly set-up contact centre for PCCW to cater for its Greater China clients, in KL with more than 140 seats capacity and resources to managed its operations. Nett savings equivilent of approx RM8Mill for 24 months period achieved. Quality and response time improved by over 50% and 30% respectively. • Developed channel sales with respectable blue chip technology companies regionally.

Kuala Lumpur, Malaysia

Business Focus – CRM, eCRM, BPO and Call Centre Outsourcing • Business development, channel sales management locally & regionally on CRM consulting & training. • Achieving revenue over RM6Mill annually, with margin over 40%. Exceeding target by 100%. Developed sale pipeline of over RM25Mill. • Contracted the first O&G contact centre insource project in Malaysia, worth over RM3Mill on the first year. • Jointly managed, planned and set-up operations of various contact centre projects internally and with clients. • First in the company to oversee and develop businesses in Greater China. • Member of the steering committee for the implementation of ISO 9002. • Chairperson for 2 CRM & CRM Strategy Conferences in Malaysia.

Kuala Lumpur, Malaysia

Business Focus: Investment Portfolio Trading Risk Management Consultation and Solutions • Local & regional sales on Investment Portfolio Risk Management Solution & Consultation. Target sectors in Insurance, Asset Management, Unit Trust Management, Banks, Hedge Funds & Pension Funds. • Achieved sales of over RM8Mill locally, with sales pipeline over RM25Mill. Exceeding sales target by over 50%. • Planned, organized and conducted seminars in KL, Singapore & Hong Kong on importance of Risk Management with an effective and proven solution. • Planned and budget for calendar year’s sales activities and events.

Kuala Lumpur, Malaysia

Licensed Fund Management • Pioneer to this new industry. First batch to have successfully complete and pass the exams under MME & MFORR. Also, successfully completed FTQP as a licensed floor trader. • Managed and responsible for applying and securing the house license & membership with MME & KLOFFE. • Structuring and presenting hedging programs to corporate clients. Conducting various paid seminars for fund managers and to the retail public on introduction, features and trading on futures & options. Largest seminar attended by over 200 participants. • Secured corporate client funding of over RM16Mill. • Youngest Head of Sales in the industry. Developed organization’s Operational Procedures & Manual.

Sydney, Australia

Sales Officer (Telecommunication Div)Sales Supervisor (Oct 91 – Jul 93)Assistant Sales Manager (Jul 93 – Apr 94)Job Responsibility includes:• Servicing clients, phone equipment installations, programming and registrations.• Top Sales Achiever for 1991, 1992 and 1993.• Co-ordinating and supervising the sales team, after sales service, training new staff, engaging and consulting in corporate sales.• Recruiting/screening sales staff, up keeping stock and equipments, training new staff, assisting the Sales Manager in strategic/geographical decision-making including pricing/packaging issues.• Researching on potential marketing plans and strategic and geographical policies.

Bachelor Of Economics, Accounting

Mba, Total Quality Management (Tqm)

Completion of MBA has been deferred due to outstanding thesis.

Education record