Patrick Gary Email & Phone Number

Vista, California, United States

San Marcos, California, United States

Oceanside, California, United States

Created and maintained users and groups in ADCreated and maintained email addresses and distribution lists in MS ExchangeManaged Group Policy Objects (GPOs) in Active Directory (AD) enterpriseProvided hardware and software support in a mission critical environmentManaged licenses renewals for different productsFacilitated the inventory and ordering of hardwareMaintained and updated medical workstations for different departmentsWorked 24/7 on-call on a rotational basis

Greater San Diego Area

Supported systems (from development to production) with a focus on our fulfillment systems.Shared 24/7 on-call responsibilities with other team members.Configured and support handheld computing devices running Windows CE/Mobile.Configured and support printers in a high volume, mission critical environment.Worked with cross-functional teams to participate and support software deployments.

Provided in person and remote support for over 750 employees across four locations in four different cities.Maintained a professional, tactful and friendly demeanor with company employees, customers and outside vendors.Managed multiple pieces of software and hardware including VoiP, POS and AV systems, accounting, facilities management, and HR systems.Worked independently with minimal supervision in a 24/7/365 work environment. Provided maintenance on over 500 servers and work stations in a Windows environment.

Diagnose and repair hardware and software problems of 10-20 computers a day. Provide tech support for clients in-store, over the phone and in the home. Train other agents on proper diagnostic and repair techniques.

Managed the setup and maintenance of both the wired and wireless networks and its associated security. Managed the routine maintenance of company computers and peripherals and providing recommendations for upgrades and replacements.