Merchants Fleet is the 8th largest fleet management company nationally. Merchants provides clients with the most high-touch service and innovative experience across the industry with flexible terms from three months to seven years. Our unique technology platforms coupled with specialized fleet teams provide the most comprehensive FleetTech solutions to drive proven results. Find out more at merchantsfleet.com.Provide expert advice and consultation on fleet best practices and, together with RSMs, develop strategies for our clients. Playing a key role in renewing business, upselling relevant services, providing financial projections, and working cross-functionally with counterparts to ensure client needs are met.• Seek growth and expansion opportunities from clients to achieve specified sales targets and work collaboratively with the Regional Sales Manager (RSM) through the sales cycle.• Proactively provide consultation to and recommend valuable strategies and best practices to increase client satisfaction and improve profitability.• Routinely plan, coordinate and conduct face-to-face client visitations at a minimum frequency as determined by the size and complexity of each client and in concert with the RSM.• Introduce and demonstrate new products and technology enhancements to clients as needed.• Collaborate with internal teams to assist in implementations, service enhancements, and strategic pursuits for client portfolio.

- Responsible to work with the Business Unit Leadership to understand account strategy and what is required in terms of day-to-day support and long-term goals- Work with clients, vendors, and internal stakeholders to scope solutions and create implementation strategies to deliver value on time, (e.g., facilitate solution creation, identify milestones and risks, establish timelines)- Modify implementation strategy/approach based on observed results- Identify cross functional process linkages and facilitate coordination and improvements- Ensure compliance to project deliverables, standard operating procedures, business practices, compliance and/or regulatory requirements- Perform follow-up and validation for task completion, trouble shooting, and resolving issues to ensure timely execution- Record project progress and provide proactive report-outs to internal and external stakeholders- Participate in prospecting and sales cycle (visits, proposals, presentations)- Educating customer on products, services and processes- Serve as ‘voice of the customer’ for product management, operations, sales, and proposal teams- Lead or participate as a Subject Matter Expert in cross-functional projects; as requested by the business.

FPS Leads are responsible for providing account support to drive achievement of customer retention, penetration and growth goals. Incumbents build and maintain relationships with the customer by providing services such as proactively consulting on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity of the fleet. Partners with Commercial representatives in the development and implementation of account growth strategies to meet objectives.•Provides account support to drive achievement of customer retention, penetration and growth goals. Applies comprehensive knowledge of the client and Element’s products and services.• Proactively consults on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity of the fleet• Uses discretion and independent judgment advising clients and works with client to recognize need and recommend solutions. • Proactively provide the customer with cost-saving and process improvement opportunities• Educates and trains customers on available technologies and resources• Executes on metrics• Takes ownership of client issues and applies critical thinking and problem solving/root cause analysis to identify solution. • Identifies requests that require specialized knowledge or escalation; leverages subject matter experts to quickly and efficiently resolve inquiries • Build and sustain effective working relationships with client contacts in assigned portfolio. Proactively seeks to understand and assess client goals and objectives. Participate in client visits, including post-visit debrief and implementation of action plans.

FPS Partners are responsible for providing support to the Manager or Director to help drive achievement of customer retention, penetration and growth goals. Incumbents build and maintain relationships with the customer by providing ongoing day to day account support, recommending cost saving solutions and managing processes to optimize the productivity of the fleet. The position contributes to a client’s ability to achieve goals, as well as to Element Fleet’s achievement of account retention and growth objectives.• Applies comprehensive knowledge of the client and Element’s products and services.• Uses discretion and independent judgment advising clients and works with client to recognize need and recommend solutions. • Takes ownership of client issues and applies critical thinking and problem solving/root cause analysis to identify solution. • Manages exceptions to ensure processes / requests align with contractual terms • Identifies customer data needs and reporting• Participates in projects and other process improvement initiatives in order to continuously improve the customer service model • Identifies requests that require specialized knowledge or escalation; leverages subject matter experts to quickly and efficiently resolve inquiries

Execute tactical steps of the implementation plan as defined by the NBACMonitor the quality of output from the implementation processDevelop internal and external communicationsSupport discovery efforts for prospectsIdentify process improvement opportunities related to the implementation processManage client expectationsBuild Project management skillsCreate and execute project management plansPartner with the business to execute special client related projectsConduct internal and external implementation meetings

Respond to and follow-up on client requests for Out of Stock vehicle purchasesUse personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles facing clientsProvide recommendations on process improvements for stock purchasesWork collaboratively with team members to provide best in class service

Work with other Financial Advisors for business growthAssist advisors and staffPrepare and work seminars with clients, non-clients, and guestsRespond to client questionsSchedule appointmentsWork with marketing company to create pamphlets, brochures, mailersCreate and Design company websiteLife & Health License