• Diagnosing straightforward faults and occasional complex investigation• Maintenance and repairs on faulty hardware including mobile phones, desktop and mobile computers• Give a written invoice of repair, parts needed, and estimate of cost to customer and get signatures where needed• Assisting users with technical queries, new equipment and software• Testing returned equipment and confirming serviceability.

• Provided customers with quality assistance through phone calls and emails• Accurately verified information and updated information databases, as necessary.• Offered new services based on the needs of a customer.• Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns

• Updating and monitoring IT user accounts• Providing maintenance support and break-fix solutions• Producing reports for senior managers• Providing technical support via helpdesk systems.

- Glasfaser-/ und Kupfermontage- Schaltung von Leitungswegen im DTAG Netz- Installation von Routern und Telefonen