Patrick Gentry Email & Phone Number

Chamblee, Ga

Provides inbound telephone sales support for Bestbuy.com.Assists customers of bestbuy.com in product search and placement of orders of merchandise for delivery.Answers questions in regards to pricing, in store availability, and local store inventory for all customers of bestbuy.com nationwide.

5905 Brook Hollow Parkway Norcross, Ga 30071

Provided network and desktop computer and printer support for over 100 members of Victory World Church in five locations.Configured hardware and software components for Microsoft and Apple computers.Resolved employees service requests through ticketing system in a timely manner.Ensured wireless networking capabilities were functioning properly for all users.

Assist owner of mobile computer repair business with various repair jobs (Hardware and software upgrades; virus removals).Upgrade and install operating systems for personal pc and laptop users.

Responsible for contacting over 700 email clients of Cbeyond webhosting services to inform them of upcoming mailserver migration.Identified host companies for all customers and informed them on procedures associated with changing of MX records.Assisted customers with facilitating MX record changes.Created and maintained detailed database of all communications and progress with customers.

Atlanta, Ga

Provided telephone technical support for AT&T (formerly Bellsouth) web hosting customers, on Windows 2003 servers, and Linux platforms Tracked high volume email traffic accounts daily for network abuse caused by spamming activity, or website compromiseChecked Linux mail queues for Denial of Service (DOS) attacks via massive spamming attempts towards domains. Filtered out IP’s from malicious users attempting to relay mail from user domains Informed customers of activity, and offer solutions to deter spammers Disabled identified compromised websites from hackers, and notified customers of problems with site associated with hacking activityCoordinated troubleshooting server connectivity issues; assisting customers with installing front page extensions; webmail interface, email access, connectivity, and password reset issuesResolved hardware and software related issues and questions related to the running of web hosting software Assisted customers with domain registration issues to include nameserver changes, password resets, and domain transfer authorization codes and directed them to their registrar of record, or assisted with domain renewal with local reseller account renewal Performed troubleshooting activities on DNS, MX/A Records, FTP, E-Mail, and HTTPAssisted customers with creating accounts, quota allocation, domain spoofing, spam protection, blacklisting issues and the modifying of MX records for email deliveryIdentified network, and server problems for escalation to Tier II, and the Network Operations Center Modified DNS records for customers to include domain pointing, and 'A' record additions and modifications

Supplied technical support for clients, and field technicians in resolving issues regarding server based gaming on windows platforms with Linux programmed gaming machinesEscalated programming issues to software engineers documenting, and analyzing all issuesDispatched field technicians when necessary Built two and three server solution for casinos using Dell 750, 850, 2850, and 2950 Power Edges serversTroubleshot proprietary software issues via remote connection to various servers at casino sitesMaintained asset database in rapidly growing industry

Provided Tier I telephone technical support for webhosting customers, on Windows NT/2000/2003 servers, and Linux platformsTroubleshot server connectivity issues; installing front page extensions; email access, connectivity, and support on IMAIL, and Intermail mail platformsHelped customers with creating accounts, quota allocation, domain spoofing, spam protection, and modifying MX records for email deliveryIdentified network, and server problems for escalation to Tier II, and the Network Operations Center Managed DNS records for customers to include domain pointing, 'A' record additions and modifications, adding host headers on virtual domains on load-balancing platformsHandled customers domain names in the wholesale accounts by pointing their domains to the proper hosted nameservers Renewed customers domain names upon requestAssisted customers with domain transfersSupplied technical support for connectivity on SQL, and MYSQL databases

Issued technical support for customers of Hawk communications internet services (Hawk, Joi, Access4Less, and Access-4-Free) Supported telephone and email support for Dial up Networking issues; authentication issues; email (POP3, and SMTP) issuesDirected customers with the setup, and utilization of connection, and email Signed up and assisted new customers with establishing a connection with their service Interacted between customer and billing department to resolve billing issues

Supervised ADSL technician's in a high volume inbound call centerHeld direct responsibility for a team of 25 technicians, their statistics, staffing times, and call time efficienciesEnsured technicians achieve, and maintain quality customer care standards set forth by supported clientsTroubleshot LAN's; Cayman Routers; Alcatel, Efficient, and Westell DSL Modems; TCP/IP's; connectivity issues, and internet browsersInstalled and configured both proprietary and third party software (email and newsgroup clients and browsers) Supported multiple connectivity protocols (PPPoA, PPPoE, Bridge, and IFITL) across Windows/98/ME/NT/2000/XP and Macintosh platformsConfigured TCP/IP protocol stacks and multiple device and network adapters

Verona Area, Italy

Served in US Army for 13 years at multiple locations.

Bachelor Of Business Administration, Accounting; Finance

Accounting

Accounting

Activities and Societies: Track and Field

Accounting

Activities and Societies: Track and Field

Education record