 Facilitate the daily standup with the Operations Team to identify status of projects, implement any process improvements and assist with eliminating any impediments. Lead bi-weekly sprint reviews to stakeholders to demo progress, prioritize user stories, forecast accuracy, and identify opportunities.  Organized cross-functional teams to support continuous delivery, and continuous improvement. Accountable for all program and project specific work instructions, knowledge transfer, documentation and training process. Achieve a zero-quality defect ratio by leading using the Agile Manifesto, and the harboring communication.  Communicates to management: goals, strategies, and weekly activities. Provide 360 degree coaching to all Operations members by coaching up, coaching down, and coaching across.  Participates in the development of business strategies for specific programs. Understand and implement planning strategies related to forecasts, supply, and demand.  Manage the order fulfillment process, which may include all activities from quote to complete delivery of product as dictated by the scope of the program.

 Manage the refined oils railcar fleet for North America, both US and Canada; 2,000+ cars Management of the fleet includes tasks such as: railcar reassignment, processing shipment exceptions, empty and loaded diversions, and railcar tracing Utilize key logistics software to track and manage the railcar fleet for both the US and Canadian fleet (Borque Logistics - RailTrac, Rate Server, Railport, US & Canadian Railroad websites) Provide support for training on logistics software to key team members as needed Coordinate with Corporate Transportation group to escalate operational & railroad issues that impact the refined oils business Reduce cars loaded at destination and empty at origin by interacting with Sales, Customer Service and the Operations teams to increase inventory turns & reduce total inventory costs Manage customer relationships regarding railcar movement and incoming oil supply so that the customer is aware of their inbound oil position Support and actively participate in meetings with railroad representatives to communicate refined oils concerns and issues Integral team member of plant shutdowns to adjust railcar fleets as appropriate to meet the shutdown schedule Manage weekly/monthly/quarterly reporting process to keep the business updated with impactful railcar fleet variances Managing the Agribusiness and crush asset network, coordinating schedules with 3rd parties for export oils, and maintaining key stakeholder relationships.

 Act as key point of contact for customers, providing total order management, including order receipt, order entry, order confirmation, scheduling, order tracking, pricing verification, data stewardship, late order notifications, and timely invoicing. Receive customer feedback, including complaints and issues, track them, and assist in the resolution and communication of solutions back to the customer. Proactive calls to customers for status on monthly forecast/order trends. Perform occasional visits to customer locations with the sales representative. Participate in monthly demand meetings with sales/commercial team.  Execute routing, scheduling and fulfillment of customer requests for information, including pricing, invoices, documents, product availability, complaints, and shipping. Monitor open orders report to ensure all orders ship & invoice on time. Coordinate with Freight Forwarder to request bookings and documents for export orders. Communicate with appropriate internal Ascend personnel (e.g. Operations, Shipping, Sales, and Supply Chain) to ensure timely responses to order fulfillment issues. Partner with Quality Assurance, Warehouse, Logistics, Production and/or other internal team members as needed for resolution. Work closely with internal team members and external contacts for continuous process improvement execution of order fulfillment and account management.  Provide analysis of customer demand data, managing orders to forecast, along with various reports to internal customers such as Business and Supply Chain. Support Commercial Sales in sourcing strategies, negotiations and documenting of contract agreements.

 Manage and train multiple customer service departments, in St. Louis and the Philippines, while working remotely, from Pensacola, Florida.  Work with multiple departments, to on board new processes and/or implement process improvements across all areas of the business.  Work with the HR department relative to recruiting, on boarding, and training new hires within the department, as well as implementing any corrective action follow up.  Implement process improvement techniques related to internal and external workflows Work with department team members to ensure KPI (Key Performance Indicators) metrics are maintained and met.  Travel up to 20% of the time for trade shows, sales calls, and process improvement implementation. Handle escalated incoming distributor, representative, and end user calls. Provide proper feedback to the sales, marketing, and quality control departments relative to customer inquiries, complaints, and recommendations.  Primary contact for 45 different sales representative agencies to help boost sales for a given territory or region.  Manage the Amazon.com account, Emerson's largest customer.