Patrick Glackin Email & Phone Number

Dillon, Co, Us

Keystone, Colorado, United States

Keystone, Colorado, United States

Certified Community Association Manager (CMCA) that oversaw a portfolio of 17 HOAs on the West Side of Keystone Resort in Colorado.Provided coaching and development to new managers in property management particularly around financial reporting, organization and proactivity.Supported HOA project plans and budgets to successfully complete action item task lists for HOAs.Composed HOA budgets with the assistance of HOA boards for the upcoming year.Compiled, produced and analyzed HOA Financial Reports each month for each Association under portfolio.Fostered synergetic relationships with HOA Board members, contractors, internal teams to align on priorities of each area for better communication and problem solving.

Keystone, Colorado, United States

Certified Manager of Community Associations (CMCA)Managed a portfolio of 17 Homeowner Associations (HOA) throughout West Keystone along with a staff of up to 33 employees.Met with HOA board members and managers to gather feedback about performance and needs on a regular basis.Addressed areas of need on property or with management quickly and efficiently.Developed managers around a proactive and organized approach to action item lists for completing daily items as well as long term projects on our managed properties.Compiled and reviewed financial reports needed for HOA Boards to understand financial health of the HOA.Analyzed labor budgets and actuals for our team to efficiently staff and have team presence felt on our managed properties.Improved communication and team connection by implementing team meetings and manager resources so managers felt supported by all.

Keystone, Colorado, United States

Successfully managed the activities of up to 27 team members in remote locations.Interviewed, hired and trained quality Assistant Managers, Lead Supervisors and Travel Consultants.Effectively communicated with team members to maintain clearly defined expectations and hold them accountable to expectations.Effectively managed the Eagle Reservations budget addressing issues when separating from a centralized budget.Meticulously communicated with other management teams across various departments on a number of manager levels and projects, integrations and pilot programs.Developed several team members on all levels that were either promoted internally or externally.Addressed negative customer feedback immediately and trained team on best practices to mitigate undesirable scenarios.

Middlesex County, New Jersey, United States

Arrived on time, prepared and attentive for every training classCorrected dangerous movements and suggested alternative exercisesPromoted club programs, products and services to participantsCarefully evaluated member needs and assisted them in achieving personal fitness goalsContributed to the operation of a clean, friendly and well maintained CrossFit Gym

Successfully managed the activities of as many as 13 team members in multiple locations.Offered direction and gave constructive feedback to motivate team members.Effectively communicated with team members to maintain clearly defined expectations.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients

Monitored the daily activities of as many as 6 customer support representatives.Implemented and monitored programs to maximize customer satisfaction. Managed client relationships and conflicts inperson.Owned team productivity metrics.

Bedminster, New Jersey, United States

Monitored the daily activities of 3 customer support reps.Created training manuals targeted at resolving difficult customer issues.Addressed customer escalations immediatelyand within proper regulatory framework.Exercised sound judgement in issuing credits and making exceptions to customer policies to maintain high levels ofcustomer satisfaction.

Bachelor Of Science (Bs), Business Administration With A Concentration In Sports Management

Education record