Manager, Crm Strategy (Portfolio)
-Vision and management of the Portfolio Strategy team with three direct reports. Main areas of focus consist of the Ubisoft Store, Ubisoft+, new channels and player journeys. -Management of the Portfolio team applied to all direct marketing channels, including email, in-product, web, and mobile placements. Focus on promoting customer acquisition, engagement, and retention through digital programs and lifecycle management strategies.-Led initiatives to connect CRM existing channel inventory and build use cases and best practices for new channels on PC, game console, and mobile. -Integration with Data Science and Audience to understand, monitor and effectively target our player base through cross-brand initiatives. These initiatives focused on player onboarding, retention, and monetization. -Created a cross-promotion email campaigns resulting in over $200k in additional revenue and continue to explore player movement and transfer within the Ubisoft ecosystem. -Provided CRM strategy, promotion, and support for large events such as E3 and UBI FWD conferences.