Patrick Glover Email & Phone Number

Northgate Resorts operates the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime!

Responsible for over 350 short term rental units, full service marina, restaurant, store and water park. Maintained a 90 acre property while overseeing new construction and initiatives.

Directly lead multiple business units and park operations. Responsible for overall guest satisfaction, entertainment, reservations and financial objectives.

San Francisco Bay Area

Directly oversees multiple accounts/locations and is responsible for account performance for financial, guest satisfaction, and client satisfaction objectivesManager of the year 2018- Outperformed over 700 locations company-wide in all financial and non-financial performanceLead the management development program, which included a 14 week class covering all aspects of being a successful manager, leader and business ownerPromoted three internal associates to salaried management through mentorship, training and developmentGrew the district average service score from 78% to 91% while being the service championDeveloped labor management training initiative with C suite, which was rolled out company wide as mandatory training for all salaried managersOpened multiple accounts as Task force leaderTurned around multiple struggling accounts across the country, often with a few days to a week notice

Lake Tahoe Ca

Led multiple accounts/locations and responsible for account performance for financial, guest satisfaction, and client satisfaction objectivesPromoted four internal associates to salaried positions through mentorship, training and developmentManaged a team of 53 employees, 2 Assistant Account Managers and 6 SupervisorsOversaw a $1.2M book of business, forecasted monthly and budget yearlyGrew guest satisfaction from 83% to 90% for both bell and valet departmentsOpened and managed 3 additional locations in the Lake Tahoe region

Loews Philadelphia Hotel

Responsible for the valet operation of a 581 room, 4 Diamond Luxury hotel in Center City Philadelphia with over 42,000 square feet of conference and banquet space, full service health club and spa, and upscale three meal restaurant.Responsible for the maintaining, hiring, training, and on-boarding a staff of 45+ associates. Focused on quality of service standards, increasing our secret shop scores from 86% to a 97% YOY Provided regular feedback to all associates ensuring the productivity of account, decreasing payroll by 9% YOY Increased revenue by $114,247 YOY, by implementing financial controlsCollaborated with fellow account managers from the Philadelphia district to lead group hiring sessions with groups as large as 40 applicants per session.

Loews Philadelphia Hotel

Hire, train, develop, and discipline employees to meet the standards of our client andcompanyDecreased claims cost per 1000 vehicles by 55%Manage scheduling and payroll for thirty two staff members to meet the necessary needs for events and other obligations of the hotelLead weekly and daily supervisor meetings Communicate effectively with customers, insurance agents and corporate office to make strategic and effective business decisions

Ritz Carlton Philadelphia, Loews Philadelphia Hotel

Bethlehem Pa

Greater Philadelphia Area

Bachelor Of Business Administration (Bba), Entrepreneurship/Entrepreneurial Studies

Bachelor Of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies

Education record