• Led sales activities at the gift shop, utilizing natural sales abilities and relationship building acumen to swiftly develop rapport with patrons and ultimately secure business.• Oversaw customer service, utilizing interpersonal and communication skills to greet clients and provide a welcoming atmosphere; obtained customer feedback by distributing surveys that secured data-driven insights and supported decision-making.• Ran Gypsy Vodka’s Instagram account, posting pictures of drinks and food to promote new products, drive engagement, and stimulate sales growth.• Conducted event planning and execution, employing organizational skills and attention to detail to set up bars at private residences, perform merchandising, and ensure successful special gatherings.

• Demonstrated conflict management and resolution abilities by successfully removing disturbances, preventing undesired entrances, and managing all situations with tact and professionalism.

• Supported daily operations by stocking bookshelves, filling textbook orders, responding to phone calls, and checking out customers while ensuring seamless workflows. • Applied communication and listening skills to identify customer needs, finding requisite books and answering questions to secure patron satisfaction.

• Built docks and beaches for customers, utilizing project management and customer service abilities to complete installations in a timely manner while meeting all client requirements.