Patrick Goebel Email & Phone Number

I am fully manager trained where I operate as an on-call manager when the manager of any shift requires backup, in addition to The full time First shift Supervisor

As a supervisor its my job to answer any questions operators have as well field any complaints that come, in and escalating the complaint to the on-duty manager as required

Des Plaines, Illinois, United States

• Monitored emergency and non-emergency Police, Fire, and EMS activity from five law enforcement agencies, four fire districts, and two EMS districts, documenting all activity in the Global CAD (Computer Aided Dispatch).
• Effectively operated a wide variety of emergency communications equipment, including different radio consoles, computer systems, and call recorders.
• Maintained high levels of confidentiality and security of sensitive data.
• Provided quality support with personnel training and coaching, as well as modifications to training materials.

Mount Prospect, Illinois, United States

• Answered guest questions courteously and accurately or quickly direct them to the appropriate resource.
• Effectively multi-tasked as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests, and answering guest questions.
• Demonstrated consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling merchandising, and sampling.
• Frequently monitored auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
• Enforced the movie ratings system courteously and effectively upheld the "zero tolerance" policy in regard to ID checking.