Patrick Goebel Email & Phone Number

I am fully manager trained where I operate as an on-call manager when the manager of any shift requires backup, in addition to The full time First shift Supervisor

As a supervisor its my job to answer any questions operators have as well field any complaints that come, in and escalating the complaint to the on-duty manager as required

Des Plaines, Illinois, United States

• Monitored emergency and non-emergency Police, Fire, and EMS activity from five law enforcement agencies, four fire districts, and two EMS districts, documenting all activity in the Global CAD (Computer Aided Dispatch) system with alpha and numeric data. • Effectively operated a wide variety of emergency communications equipment, including different radio consoles, computer systems, and call recorders. • Maintained high levels of confidentiality and security of sensitive data. • Provided quality support with personnel training and coaching, as well as modifications to training materials.

Mount Prospect, Illinois, United States

• Answered guest questions courteously and accurately or quickly direct them to the appropriate resource. • Effectively multi-tasked as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests, and answering guest questions. • Demonstrated consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling merchandising, and sampling. • Frequently monitored auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy. • Enforced the movie ratings system courteously and effectively upheld the "zero tolerance" policy in regard to ID checking.