Patrick Goodleaf Email & Phone Number

Bellevue, Washington, United States

Supported multiple windows based systems and applications in a complex environment. Provided IT systems support for day to day operations including infrastructure monitoring, problem resolution, and vulnerability patching. Coordinated and worked on cross-team initiatives and projects to understand/document requirements and improve and build new software.

Bellevue, Washington, United States

Worked with cross-functional design teams to create software solutions that improved overall functionality and performance. Installed, configured, and optimized new software and systems. Engaged in large project to modernize and automate the underwriting process. Contributed to system design and developed and executed routine for system installation..

Mercer Island, Washington, United States

Manged end to end service delivery of IT services to customers concentrating primarily on large projects to integrate global IT software, hardware, network, and security initiatives with local IT practices. Created process for locally managing patching activities as well as vulnerability remediation. Reduced server vulnerabilities by 75%. Managed server.

Mercer Island, Washington, United States

Mercer Island, Washington, United States

Primary technician supporting a global Zurich Financial Services initiative to upgrade Windows 2000 workstations to Windows XP. Tested and remediated software to ensure compatibility with XP. Worked with Global AD team to ensure integration of new AD policies and networking practices would be compatible with unique requirements at the local level.

Dublin, California, United States

Provided Tier III technical support for multiple biometric products. Performed troubleshooting of customer networks and worked closely with engineering to resolve issues and bugs. Developed QA testing matrices and set up and maintained a large QA test lab with multiple client and server OS's in multiple languages. Authored biometric security whitepaper.

Pleasanton, California, United States

Administered Novell NetWare network, maintained backups and provide user support. Deployed laptops to field technicians and provided support at customer sites when needed. Created completely automated network install of Windows 98 and all necessary field technician software resulting in significant time savings and eliminated software configuration issues.

Carpinteria, California, United States

Administered Novell Netware network, Windows NT network, Groupwise and Exchange 5.5 systems in 3 separate sites. Monitored and maintained server hardware. Performed troubleshooting of network issues, upgraded virus definitions, and maintained and executed backups. Created and tested disaster recovery plan for all systems. Researched, planned, designed, and.