Patrick Gordon Email & Phone Number

Brisbane City, Qld, Au

Toowong, Queensland, Au

Toowong, Queensland, Au

With seven years of cross-functional experience spanning engineering, product development, and growth strategies, I've built my career in the dynamic gaming world—specifically within the realm of lotteries. At the core of my role as the Head of Growth at Jumbo Interactive, the powerhouse behind OzLotteries.com, lies a single mission: to create products and services that resonate so deeply with customers that profitability becomes a natural byproduct.My specialisation lies in decoding the underlying motives of customer behaviours and leveraging those insights to craft compelling offerings. This customer-centric approach has garnered satisfaction and loyalty and added multiple millions to the company's bottom line—a testament to the synergy between customer happiness and financial success.The gaming industry is an arena of unceasing innovation, and it's here that I've found my passion for pioneering growth tactics that defy convention. Winning the Amplitude Pioneer of the Year 2022 was not only an honour but also a milestone that reflects my commitment to groundbreaking work within the sector.While I'm not actively seeking new opportunities, my eyes and mind are always open to avenues for innovation and collaboration that challenge the status quo.If you're pushing the boundaries of what's possible or are simply keen on exchanging ideas that could redefine your industry, let's connect. Together, we can explore the art of the possible.

Toowong, Queensland, Au

As the former Principal Product Manager - Growth at Jumbo, I led the Growth vertical with dedication and strategic foresight. My role encompassed steering three cross-functional product teams, each a synergy of front-end, back-end, design, QA, and marketing expertise.During my tenure, we embarked on an exhilarating shift from data-informed to data-driven. Operating with a Silicon Valley-esque toolset on a Brisvegas budget, I spearheaded the integration and mastery of advanced analytics and marketing platforms like Segment, Amplitude, FullStory, and Braze. This strategic pivot enabled us to refine our decision-making process, elevating our initiatives from good to outstanding.I proudly managed a talented team comprising two Growth Marketers and a Product Manager, guiding their professional development and leading by example. Together, we contributed significantly to shaping a data-centric culture that has left a lasting impact on Jumbo's approach to growth.

Toowong, Queensland, Au

Toowong, Queensland, Au

Toowong, Queensland, Au

I am part of a team building a modern React and Redux web application which is performant, scalable, and robust.Our web app serves tens-of-thousands of customers daily.I work actively as a mentor within and outside of the team. I am involved in training new staff and providing guidance on designing and implementing solutions to complex problems.Tech details:* React* Redux* ES6* NodeJS and ExpressJS (server side rendering)* Comprehensive testing coverage.

Brisbane, Queensland, Au

The team I work with supports, maintains, and improves the Student and Academic Management System (SAMS) at QUT. In this role I have been involved in several bodies of work:* Project manager and lead business analyst for a project which is reviewing and improving the people, processes, and technologies that underpin the management of scholarships across the organisation.* Coordinated the implementation of the new Academic Record module which integrated payments through QUT's payment gateway and the Student system to streamline the production of paid academic records. * Engaged with TransLink to develop a seamless technology solution to replace the TransLink Tertiary Concession Card (TTCC). I acted as the project manager and lead BA for this body of work. This project required engagement from several teams within QUT, other Institutions, and The Government.* Identified, designed, and implemented a solution to reduce the time spent generating particular letters sent to students from 3 days a fortnight to 10 minutes resulting in a far greater experience for students as well as organisational benefits.* Completed functional regression testing of eStudent (the student online portal) for the implementation of a large (15 packages) software upgrade.

Brisbane, Queensland, Au

This role required me to manage the request fulfilment process to ensure compliance and efficiency. In this role I partook in the following activities:- Met with clients to discuss their needs and specifications for solutions to be deployed to the ITSM software.- Extracted data and performed analysis in order to determine possible inefficiencies and areas requiring improvement- Developed documentation outlining the request fulfilment process, KPIs, CSFs and metrics.- Work with the ITSM team to deliver improvements to the ITSM software.

Brisbane, Queensland, Au

This role was to implement changes to IT Service Management at QUT. This included both changes in process technology and processes. Also within the scope was the training of staff and developing communication channels.As the only project officer on this project, reporting to a project manager, my role was multi-faceted and required the application of a wide variety of skills. Some of the activities that I performed were:- Configuration of technical environment- Configuration of software solution- Liaising with Vendor - Engaging with stakeholders- Managing risks- Coordinating and running workshops- Development & execution of communication plans and release strategy- Following the project management framework and delivering reports to the project portfolio office.- Analysing and identifying process inefficiencies and developing solutions for said processesThe project overall was very successful with a positive reception from both the user base and our customers.This project has laid the path for several other smaller projects such as the deployment of a new voice solution as well as the integration of other ITSM processes in to the tool such as change and configuration management.

Brisbane, Queensland, Au

In this role I was working as part of the IT Helpdesk call centre to assist professional and academic staff as well as students with any IT related issues or enquiries.

Bachelor Of Information Technology

Education record