Preparing Satisfactions of Mortgage, ensuring timely delivery to the county for recording. Preparing Subordination requests to Underwriting for credit review. Communicating with title companies and other lending institutions. Processing requests for change in ownership, name or state of original registration/title and ensuring that vehicle/title information is accurate and Space Coast Credit Union (SCCU) collateral position is secure. Providing contact sources for members, dealerships and vendors for collateral servicing. Providing or preparing required documents for collateral perfection or releases, letters of guarantee and reporting as necessary for various vendors. Providing contact sources for members, dealerships and vendors for collateral servicing. Providing or preparing required documents for collateral perfection or releases, letters of guarantee and reporting as necessary for various vendors. Monitoring of recorded mortgages and electronic lien titles (ELT)/paperless vehicle titles. Following up with appropriate departments, member and/or vendors to collect appropriate documentation required for collateral perfection

Quality Assurance Specialist to the closers who closed final modifications for mortgagers needing assistance with payment. Verify customer payment history and other criteria to make determination of eligibility. Work with debtors to ascertain current financial situation and plug all key pieces in to calculate modification options. Maintain a high level of error free processing that exceeds a 97% quality rating while meeting key performance requirements of 2 complete files per hour. Complete customer satisfaction through quick, organized, and friendly service. Training and on boarding of new employees through side by side coaching, shadowing, and continuous mentoring. Starting February 2013 Worked on various remediation projects as a sub contractor with Wingspan for JP Morgan Chase as a Quality Specialist to the data analyst verifying documents sent to the borrowers match what Chase had in their systems.

As a key holder, overall store management- including opening/closing of the store, floor sales, product displays, and marketing/promotions. Inventory and receiving management, to include ordering and QA of receipts. Tracking and reporting the stores weekly sales and spiffs to district management. Opening/closing of tills, bank deposits, and daily earnings reports. Active listening to assist customers with purchases/selections, while building a strong base of happy customers.

Advanced to various levels of responsibility and expertise spanning 3 locations within the country. Duties included customer transaction management through walk in sales and phone inquiries. Increase sales and customer satisfaction by using active listening to make knowledgeable suggestions to clientele. Inventory management of all on-hand materials in the plant. Inbound/outbound management and loading of supplies such as rock, sand, block and cement. Bookkeeping of all sales through the warehouse store and correlated monthly cash and sales reporting. Batching trucks, back flushing, and ticket logs. Quarterly physical inventory counts. Forklift operation, operation on Besser V-312 block machine, cubing line.

Use of active listening to diffuse customer escalations and turn negative situations in to positive experiences while upholding policies. Assist teammates and coworkers with questions, clarification on procedures, customer issues, and general order maintenance. Accurately process customer requests while maintaining desired KPI's. Document and report errors, performance issues, inaccurate site performance and suspicious customer behavior to the appropriate teams for action; provide additional/backup information and documentation as necessary. Training and on boarding of new employees through side by side coaching, shadowing, and continuous mentoring.

Operate block manufacturing machines. Roll, and bend steel. Operate forklift.