Patrick Gorlee Email & Phone Number

The Hague, South Holland, Netherlands

Inventory management for SSC-ICT customers- Mobility and desktop equipment for +- 40,000 colleagues & workplacesForecast and Production Planning Supplier reporting, Planning, Order managementGoods receiving and invoice controlRepair and ReturnsTactical and Operations contributor

The Hague Area, Netherlands

Coaching youth players between 13 and 18 years

Supervisor:Parts/Production Planning,Warehousing and Inventory management, Procurement & Supply Chain,Shipping & Transportation, Systems (B2B) and Data Maintenance of Oracle C3 and IFS,Reporting, LEAN / Kaizan Process Improvements, Training.Oversee receiving of FGI or DGI goods on RMAs as well as non RMAs. Put to Bin activities, picking parts for production or picking parts for shipping. Managing intra and extra company transfer orders and raising Commercial Invoices/Packing lists/Export & Customs documentation. Inventory: sub inventory movements, location (Bin) administration. Fleet and equipment management.Build to Order, Build to Max, Production and Out put commitments, Procurement of components, spare parts and packaging.Daily management of 11 staff.

Brussels

Customer Solutions and Innovation* (former Global Customer Solutions):The Program Manager is responsible for successfully managing a portfolio of CSI* Customers after sales activities. Ensure service availability, efficient (low-cost) goods flow processes, agreed performance of on-time deliveries to customers and overall logistics services. Coordinate intra company activities to align to customer requirements. Sectors: Technology, Engineering and Manufacturing, Automotive Industry Customers: Apple Online Store, Flextronics, Atlas Copco, General Motors Europe, Daimler, Nissan.General Activities:1. Supporting the Customer Managers as key global/regional interface between assigned customers and DHL BU's, to ensure that contracted service levels are constantly maintained, compliant and improved for all services. Supporting associated commercial office management.2. Manage and lead global/regional customer service (performance) reviews, KPI definition with assigned customers for all contracted services in cooperation with the customer requirements and expectations.3. Ensure internal knowledge sharing and best practices knowledge transfer to meet customer requirements and standards.4. Lead and manage global/regional customer specific (DHL) cross functional (Customer) services, projects and program delivery. 5. Initiate and drive corrective action plans and process improvements (& optimization) to be executed by the various operations.6. Work closely with peers, internal and external stakeholders to deliver (new business) projects in effective and timely manner.7. Continued process compliance, process optimization and service execution and delivery.

Maastricht Area, Netherlands

EDS (HP in 2008) EMEA North Procurement specialist/ConsultantVodafone NL outsourcing Online marketing campaign Application Development and Application Maintenance activities to EDS.- Contract negotiations of Terms & Conditions with 35+ Vodafone AD/AM suppliers (Contract Novation process).- Negotiate Statements of Work- Manage VF Channel partners (Vendors).- Software Maintenance and SW license management.- Procurement and supply chain policy adherence.- Supplier performance management.Tasks & duties- Manage the simultaneous delivery of a portfolio of AD/AM projects of varying complexity, in a high-touch, low-touch, and non-billable capacity.- Establish and manage Statements of Work (SOW).- Engagement preparation; set customer expectation, manage project staffing and team onboarding, drive project initiation and ensure successful deployment.- Engagement & execution; Proactively identify and mitigate risks jointly with client; drive regular status reporting, monitor timely consultant time entry; validate billing and invoice accuracy.- Engagement closure; Drive final customer readout, deliverables sign-off and customer satisfaction.- Post-engagement; Contribute to methodology best practices and knowledge base.- Drive and manage special initiatives and programs as applicable.- Maintain all project activity and outputs in assigned ERP/CRM tool.- Manage communications with customer and internal stakeholders through all phases (i.e. preparation, execution and closure).

Amsterdam Area, Netherlands

Implement 3rd Party Repair service centre for all Netapp EMEA hardware and inventory repair requirements. EMEA repair vendor RFQ & Selection. Project role out and implementation.Supply Chain optimization and continued process improvements.Define and agree, Standard Operating Procedures, Statement of Work and Master Service Agreement.Continued optimization of (SC) solutions. Project Implementation of changes or new Supply Chain activities.- Support B2B intergration (EDI) with Vendors.- Support Process design Defective Spare Parts return process.- Repair Center (Solectron) facility day to day management (10 FTE).- Coordination and point of contact to the Customer Service desk.- Commercial management of program.- Technical support, Testing (Screening), Kitting and workplace.- Product Life cycle management. NPI to EOL.- Warehouse and Inventory management; Planning, Critical parts, planning & coordination, Safety levels and stock management.- Safety & Quality Control.- Contingency management.- Audits and Compliance management.- Performance management.- Supplier management: contracts, pricing, operations and performance delivery.- Parts screening / System tests.- 3rd party warranty and exchange process (suppliers / repair center).- Redistribution process to Distribution centers.- Product life-cycle management, NPI planning, Bill of Materials management and End of life.- Customer care: process order, processing incident reporting and issue logging, Root CauseAnalysis, KPI Reporting, Recommendations and process improvements.- Monthly overall data analysis and KPI reporting process (repair center / suppliers).- Monthly invoice and budgeting (finance dpt.).- Monthly Purchase Process Order processing (Oracle).- Monthly Spare parts planning (Logistics Planning dpt.) and inventory management.- Compliance and Risk management.- Ad hoc project management, Delivery, Coordination and Change Management.- Facilitate Monthly and Quarter business reviews.

Amersfoort, The Netherlands

Overall task:Manage Repair centre to provide consistent high quality inventory and repair/screening services for all EMEA Hard drives and Power Supply units (+-14,000 units per month). Control inventory flows (Repair/Exchange/RMA/EOL/Scrap), manage inventory levels through ie. daily cycle counting and manage any inventory discrepancies. Active management of Channel partners, OEMs and Repair centre relations and contracted services (35x OEMs). Support any Engineering Change Orders and New product introductions.Activities and responsibilities:- Contract and SOP/SOW management and adherence.- Repair center operations and Forward/Reverse logistics management (15 FTE).- EMEA Logistics Spare Parts returns process, including Kitting, Screening, Repair and Warranty management.- Hard Ware screening of hard drives, Power Supply Units and network equipment (routers/switches).- OEM technical/engineering support.- Parts screening process, system tests, Parts warranty and exchange process, Quality Control, Packaging, W/housing and (Re)distribution.- Product Life Cycle management, New Product Introduction (NPI) planning and management of Bill of Materials (BOM) and End of Life (EOL), Kitting/De-Kitting, Packaging.- Continuously drive change and optimization of supply chain activities to meet business needs.- Root cause analysis process failures.- Continued monitoring Process Compliance and Risks.- Vendor/Supplier management: 20+ OEMs in portfolio.- Regular process audits and Quality Assurance.- Data analysis & Monthly KPI reporting process (performance management).- Inventory management, critical parts, depot stock levels, NPI/EOL management, Inventory Replenishment process, RMA's.- Customer care contact and escalation management.- Attend monthly business calls, engineering calls, customer care review meetings.- Data Analysis for Monthly/Quarterly business and KPI reporting.- Monthly invoicing and PO (purchase order) process.

Amersfoort, The Netherlands

Provide for the Low end and Mid range SUN systems 3rd party field maintenance and technical support services. Manage the relations and requirements between Customer Care Centre, Engineering department and the various Vendors. Implement minimum Competency Standards for Supplier engineers - certification and provide seamless and reliable services. Increase Supplier effective site maintenance visits and reduce number of unresolved / failed Supplier interventions.- Vendor/Supplier management 3rd Party Repairers (Benelux), +- 60 FE (Field Engineers).- Responsible for Statement of Work and Operating procedures.- Responsible for the commercial (office) management of programs.- Customer care centre contact and escalation manager 3rd party issues.- Coordination and point of contact for Customer Care Center and Vendor service order processing.- 3rd party customer care manager: process implementation, process monitoring, KPI/SLA management, product/service training customer care agents.- Manage (3P) Field Engineers for Low End and Mid-range System repairs and maintenance.- FTE Planning and service availability.- Quality, Product Training and certification process supplier engineers.- Vendor audits and process compliance.- Supply Chain (process) optimization and Change management. - Root Cause Analysis reporting.- Vendor/Supplier Selection and Training standards.- Inventory order management, NPI/EOL planning, Replenishment and Order process.- Vendor/Supplier KPIs and monthly data analysis.- Monthly / Quarter business reviews.- New product introduction and Bill of Materials training and support.

Tegucigalpa, Honduras

Fotograbados FAZ was Honduras's first printing company providing Lithographic image transfer technology for printing services.I inherited the company in 1995 from my grandfather who started the company in 1945.In 2000 I agreed to sell our 30% share in the company. Management by remote proved too big an obstacle.

Amsterdam

Provide for the continued monitoring of all SUN Microsystems logistics processes throughout EMEA. Service centre (Control Tower) for all Parts and Logistics queries, escalations and inventory requests. Team leader and Supervisor of 10 operations controllers.Service Order processing, Root Cause Analysis, escalation and resolution of supply chain exceptions.Service Desk and Control Tower for 3PL and SUN Microsystems supply chain enquiries/escalations.Super User Soleil (Sun Oracle Intergrated Logistics).Provide training as super user.Supervision of operations and discrepancy reporting.Inventory, safety stock levels, Critical parts planning, NPI /EOL product management (planning) and coordination.Monthly metrics and performance (KPI) reporting.Cycle Count daily, weekly and monthly reporting.Operation controller selection and training process.Operation controller evaluations.

Tegucigalpa, Honduras

Co owner of two cigar brands: Flor de Honduras and Dorados.Tobacco selection and procurementBlendingTransport and StorageSales

Honduras

In response to Hurricane Mitch Oct. 1998, Friends of Honduras was set up by the Consul General of Honduras in the Hague. I was contracted to visit Honduras and document damages to small communities as well as establish contact with local NGOs.Film made and presented at various functions to raise funds for recovery projects.

Utrecht Area, Netherlands

Prepare requests for information and requests for quotations, manage and maintain Customer and Supplier database.Follow up customer and supplier experience.Project management, Delivery and customer relations.Office management .Proof reading, Corrections, Editing, Interpret and Translations into and from English and Spanish.

The Hague Area, Netherlands

Consul's personal driverCourier and other postal activitiesSupport office administration - Certification of Bills of Lading

Rijswijk

Documentation department responsible for providing literature for the researchers.Member of Eclipse team supporting paper to digital transition. Paper library to Digital content (CD ROM).

Bosnia And Herzegovina

Volunteer conscript with the Dutch Army, providing humanitarian aid and support to UNHCR during the Yugoslavia conflict. Truck driver and member of Alpha 3 Company delivering and distributing aid in war torn areas that were otherwise out of bounds or too dangerous for civilian aid organisations.1st NL/BE United Nations Transport BattalionMember of Alpha Company 3rd platoonTruck driver 4 ton vehiclesArmed guard dutiesVehicle maintenanceInterpreter Spanish

Nijmegen Area, Netherlands

Various student jobs including:Working in a CafeWorking for the Nijmegen Council Environmental servicesWorked in a News Paper Printing pressWorked in a local meat processing plant

Bachelor'S Degree, Dutch Law And Psychology, Interrupted Studies To Enter Into National Service

Activities and Societies: Member of Alruijn Gentlemen's society

A'Levels, Ancient History, Spanish And French For Business (Ao), Pass

Activities and Societies: Combined Cadet Force (CCF), Member of the Cricket and Hockey 1st XI sides

Common Entrance, Common Entrance Exams