Patrick Goudy Email & Phone Number

Crawley

Provided 1st/2nd line support for 400 users on Windows 2000/XP/Server 2003 based network running on standalone PC/Laptop and Citrix using Wyse/Igel Terminals across 5 sites.Logging of Faults using Incident Monitor software package.Resolution of faults using VNC, Remote Desktop, Citrix Access Gateway platform for both network and remote users.Use of Active Directory for user account creation/maintenance.Administration and Troubleshooting of Internal Siemens telephone system.File Restoration using Commvault Galaxy and administration of offsite backup tape library.Completed Commvault System Administration certification. (December 08)Provided support for Axxia Desktop Document management system and bespoke software tools in addition to general MS Office related issues.Administration of Equitrac Professional Cost Recovery software/hardware solution.Blackberry Enterprise Server administration and device support.

Lewes

1st line support for networked and remote users on Citrix based Windows 2000 network.

Crawley

1st line support for 3500 users on Windows XP based computer network for BT Wholesale.Logging of Faults using Remedy Fault Logging Software.Handled calls from all levels of user from Engineer to Director level.Resolution of faults using LANDesk Remote Control application for both network and remote users.Troubleshooting of issues relating to MS Office applications and bespoke software tools.Working within Service Level Agreement for end to end resolution of faults

Portslade

Provided 1st line technical support to customers on nationwide Cable Network based Broadband and telephony services.Troubleshooting of PC configuration issues.Network Fault diagnosis.Handled incoming and outgoing calls relating to customer service and faults issue’s on cable televisionWorked in target driven customer focussed environment.

Horsham

Worked as part of Performance Improvement Measurement Team within UK Wide Information Services Department.Participated in EFQM Business Excellence Assessment for UK IS department.Compiled Monthly Balanced Scorecard for ADAM (Applications Development/Applications Management) division of IS department.Compiled Presentation material for publication of team activities to Company Management.Maintained Lotus Notes based Team Intranet Site.

Brighton

Commissioning, installing and maintaining commercial and residential security systems to customer specification.Liaising with customer, to ensure satisfaction with system.Managing own workload.Stock Control Duties

Ba (Hons) Computing Information Systems

Hnd Computing

Btec Gnvq Advanced It

Btec Gnvq Intermediate Business

5 Gcse Grades A-D (Including Maths And English)