Patrick Graham Email & Phone Number

Surrey, BC, CA

Calgary, Alberta, CA

In this role, I pivoted to a purely IT related focus, trading the Customer Service Team for a Clinic Infrastructure Team. In this way, I became the owner for the IT footprint in each of our clinics, and the success of our staff and ODs that rely on us. While continuing to manage IT incidents as they occur, we have also initiated projects to improve the.

Calgary, Alberta, CA

I led both an IT Service and Patient Facing support teams. In addition to providing leadership for these teams, I also create solutions and improvements to our service model. This includes introducing new SaaS solutions for case and incident management, architecting omnichannel communications processes and developing new patient facing teams to provide.

Calgary, Alberta, CA

Responsible for the organization and implementation of a Service Centre consisting of IT Support, Clinic Services and Order Entry services under one roof for both internal and external clients; all under the framework of ITIL best practices. I married this with a passion for supporting our clinics and patients; building the best teams possible to carry out.

Calgary, Alberta, CA

My mission as Team Lead for the Customer Service and Data Entry Teams was to modernize their operations; to be more than a team that just answered phones and emails. This was done in two ways. This first was to create a sense of unity and identity in the teams, to positively engage with the teams and create buy-in with our mission and their role in our.

I developed sales and customer support procedures for photography services at Lougheed Mall over the holidays. This began with writing a guide for for transferring, printing and packaging photos over networked workstations. Once operation began I provided frontline sales service for families seeking photos over the holidays and trained other staff to do.

My primary role has been to train and guide employees in the proper strategies for successfully engaging clients and resolving both conflicts and technical issues as they arise. Ran regular training sessions for new employees and monthly 'refresher sessions' for all employees covering changes in our operating procedures and retraining where necessary..

Managed the flagship store for Acanac Inc. in Toronto. In this capacity I hired and trained sales associates for the store. I engaged store customers and handled any intractable issues that required a managerial presence or ability to make difficult decisions. I oversaw cash transactions averaging $7500 per week in addition to credit card orders averaging.

Master’S Degree, Critical Global Politics

Bachelor'S Degree, History And Liberal Arts