Patrick Grant Email & Phone Number

Preston, England, United Kingdom

IT Group rebranded as Kroll

Preston, England, United Kingdom

Preston, United Kingdom

* Assessing the state of IT projects that have fallen into dispute.* My expert analysis is principally used to assist in the preparation of expert witness reports for use in high-value civil claims.* I have acted as project lead and project support on a number of high value technology disputes including assisting insurance providers with warranty and indemnity claims.

Preston, United Kingdom

* Provided day to day support for the group ERP system (Unit4 Business World) - 300 core users and 2,500 self-service users.* Create and maintain system process and procedure documentation.* Monitor and and maintain system interfaces between ERP system and other core applications in conjunction with other relevant colleagues in the IT department.* Assist with applying new releases/upgrades and patches in the Test environment for evaluation.* System administrator for company banking systems (Bottomline, Barclays.net, HSBC.net) used by the Treasury department and key finance users.

Blackburn, United Kingdom

Sage 200 - Commercials Product Specialist* Provide pre-sales technical support assistance to sales and marketing team including product demonstrations, presentations and consultancy.* Provide application consultancy for needs analysis and project design phase.* Work with implementation team on new customer and application installation.* Provide application training to end users.* Provide technical support to customers and end users.

Blackburn, United Kingdom

Service Support Engineer• Supporting Enterprise ERP (LN), XM (Expense Management) & Salesforce.com systems. Key achievements included:• Employed as contractor but converted to permanent post within two months following favourable reviews.• Consistently high level of case closures with high feedback scores.• Selected for additional responsibilities to include Salesforce.com administration and support.

Manchester, United Kingdom

IT Project Support• Creation of case and process documentation for system enhancement requests. • Management of post go live SAP enhancement requests and fixes across all modules.• Initiate and monitor after action review process on high business impact fixes.Key achievements:• Successfully transitioned from application support to project support role adding value to the IT department.• Successfully managed completion of all WM SIT testing scripts within agreed project timescales. • Transitioned the Super User community onto the Nike support model reducing the need for additional Umbro IT support.• Umbro lead on implementation of small (£100K) web based system implementation project. Implemented within budget.

• Supported ERP and bespoke CRM and Service Management systems. • Created Management reports and ad hoc user reports.• Designed and facilitated user training for both individual and group sessions.Key achievements: • Created formal CRM training plan and materials and conducted monthly classroon training sessions..• Identified gap in interface preventing invoicing of chargeable labour and replacement parts in service management system. Created process to rectify and monitor.

Preston, United Kingdom

• Helpdesk support to Siebel CRM/Service Management System for Global user base. • Carried out and led small ad hoc project work as required.Key achievements:• Training out new Siebel functionality to other team members ensuring knowledge transfer and improved team support capabilities.

Post Graduate Diploma In Legal Practice - Pass, Law

Sage 200 - Commercials Certification, Sales Order Processing / Purchase Order Processing / Stock Control, Pass

Microsoft Certified Systems Engineer (Msce), It

Llb (Hons) Law & Languages - 2:1, Law