Patrick Gresham Email & Phone Number

St. Louis, MO, US

• At ServiceMaster, I manage the intricacies of restoration projects frominception to completion, emphasizing scope, schedule, budget, resources, andmaterials. My role involves strategic oversight of financial.
• Spearheaded large-scale water and mold remediation initiatives at LambertInternational Airport in 2023, successfully generating revenues exceeding$1M.
• Drove business revenue of $1M by leading medium to large-scale water andmold remediation ventures across diverse sites, including nursing homes,apartment complexes, and government buildings, showcasing versatility.
• Directed a wide array of water, fire, and mold restoration projects forprestigious clients like Lambert International Airport and the University ofMissouri, highlighting our broad service capabilities.
• Focused on leading and mentoring our technician staff to enhance quality,performance, training, and safety standards, fostering a culture ofcontinuous improvement and excellence.
• Created and delivered comprehensive training programs on standardmitigation techniques and safety standards, ensuring our team remains at theforefront of industry practices.

• During my tenure as a Compliance Project Manager at IBM, I led the charge inaligning our compliance initiatives with both internal policies and externalregulatory demands. My responsibilities included conducting.
• Pioneered strategy development sessions that led to critical securityenhancements and significant risk reduction, utilizing vendor-specificsolutions and industry best practices to bolster our defense mechanisms.
• Played a pivotal role in ensuring server compliance by overseeing themonitoring, tracking, and coordination of resolutions for server securityexposures, maintaining the integrity and security of our systems.
• Significantly reduced the rate of failed changes by optimizing the OSpatching process, enhancing operational efficiency and system reliability.

• In my role as Service Delivery Manager/Product Delivery Lead, I wasresponsible for overseeing the daily operations of product delivery teams,ensuring that services were delivered timely and efficiently, in line.
• Played a crucial role in securing two 5-year contract extensions withFortune 500 clients, contributing over $5M in value, by deliveringexceptional service and demonstrating IBM's value proposition.
• Maintained a 100% success rate in implementing scheduled changes overthree years, highlighting meticulous planning and execution capabilities.
• Actively reduced service interruptions by serving as a pivotal coordinatorfor resolving service issues, enhancing overall service reliability andclient satisfaction.
• Cultivated long-lasting and trusted partnerships with operations,technical teams, and business partners, ensuring the delivery of high-quality, consistent services that not only met but exceeded clientexpectations.