Patrick Groden Email & Phone Number

Seattle, Washington

Managing employee system access and credentials, diagnosing security issues, and creating user accounts at a major accounting firm. Supporting new employee and intern provisioning. Driving operational consistency by comprehensively overhauling team processes and documentation.

Bellevue, WA

Deepened my experience with Tier II customer support, resolving escalated customerissues, administrative projects and requests from more than a dozen customers.Served as a knowledge source and issue coordinator for other Limeade departments,including the Account Executives, Product Specialists and the Dev Team.Provided technical analysis and.

Verona, Wisconsin

Brought a network of customer hospitals live on the Epic Hospital Billing module andhelped to maintain and refine the system over 12 months as the sole point of contact.Oversaw the streamlining of Epic internal work processes, including writing updocumentation detailing new practices, canvassing these policies with co-workers, andpersonally overseeing.

Ithaca, New York Area

Engaged with alumni to increase awareness of Cornell University’s work, goals, and needs. Exceeded my fundraising quotas, and was successful in maximizing alumni donations.

Bachelor Of Arts (B.A.), Economics And History, 3.5

Activities and Societies: Cornell Annual Fund, Cornell Mafia Club Achieved both full degrees from separate departments concurrently.

Non-Matriculated Post-Graduate Classes, 3.5

Introductory and Intermediate Java Programming, Information Sciences using R, Data Structures and Algorithms using Java, Financial and.