Patrick Groves Email & Phone Number

Southampton, England, GB

Newbury

Newbury, Berkshire, United Kingdom

Co Chair on Vodafone’s LGBT+ Friends network for the Newbury HQ site. Promoting diversity and inclusion, increasing knowledge, understanding and acceptance into Vodafone UK’s biggest site. Sitting on the UK Steerco assisting in shaping the UK strategy.Awarded Stonewall’s Employee Network of the Year 2018 and Top 100 (#42) Employers by Stonewall 2018.Ranked.

Newbury

Working in UK IT I am responsible for configuration changes in the Siebel CRM system specialising in LOVs, Service Requests, Customer Comm Triplets, Profiles & Outbound Customer Commuincations. Consulting with the business as a subject matter expert to ensure desired changes meet the business requirements and are technically possible.Developing governance.

Newbury

Managing all the micro-space for all 485 retail stores in the estate so the handset and accessory portfolio is ranged effectively against merchandising and commercial priorities. Working closely in feedback forums with frontline agents to provide insight and relief centrally to help drive commercial performance. Continually reviewing the way space is.

Newbury

Moving on from Retail Operations I was requested to take another secondment role with CS&O after my work developing the escalation process for Retail Stores in my previous role. Managing a small team of specialists offsite to ensure complex and high level escalated customer issues are triaged and resolved within specified SLAs.Interfacing between Customer.

On a 12+ month secondment with the Retail Operations team as a Store Support Adviser giving specialised help and advise to the Vodafone retail estate. Day to day I deal with business critical issues and customer escalations providing system and process support. As the teams system specialist I am frequently working with multiple teams across all areas of.

Southampton, United Kingdom

My store is an Elite Store and is in the top 10 Vodafone retail stores in the country with a very high footfall, creating a dynamic balance between sales targets and customer experience.My role includes:- Store Operations- Maintaining Live Devices- Device Training with maintaining relationships with local manufacturing reps- Stock Control- Customer.

I started this job as a Temp in July with Adecco and after 3 months I was taken on for a permanent position in store. I continued working in store as a Sales Advisor on a part time basis while I was still at university in my final year. Shortly after finishing university I was promoted to Technical Advisor.

Turners Hill

I worked at Tulley's Farm as part of their seasonal events team for Easter, Summer, Halloween and Xmas events. During my time there I worked my way up to Event Supervisor gaining a lot of hands on experience. In the summer I had a team of around 15 members of staff of which I had to manage, including creating and maintaining a rota for all the staff..