Patrick Gruhler Email & Phone Number

Portland, Or, Us

Portland, Oregon Metropolitan Area

• Assist customers at front desk during check in and check out process. Assist with any needs that may arise and ensure to perform excellent customer service at all times. • Work as Night Porter, which includes helping all customers as night, as well as Valet duties. Help fill lot and ensure all customers bills are paid and vehicles and handled securely.• Run nightly reports and make sure hotels financial goals are being hit. Stay competitive with bookings to ensure high occupancy. • Sell upgrades and other amenities as much as possible.

Portland, Oregon Metropolitan Area

● Directly manage a customer base that includes over 50 current accounts in the market, with a book of business of over $5 million of potential lines of credit. Includes developing and maintaining positive relationships with customer base, generating leads and growing client base, and managing risk and regulations. ● Analyze current market data to determine potential risks, find areas of opportunities for growth, potential new clients, industry trends and competitive analysis to ensure we are not falling behind competitors. ● Performed daily sales calls to current customers and potential customers throughout the market. Managed customer issues, line increases, payment issues, helped collect all documents needed for new and current customers in order to be compliant, and ensured they met industry and program requirements. ● Built brand awareness by attending local dealer auctions and industry events to net new customers and communicate with current and past customers. Used these events to push sales and use of current line and sign up new customers. ● Utilized Six Sigma and Lean background, as well as Project Management to create new processes for billing and visiting clients, as well as implementing new technologies in our office and on site with customers. Needed to improve efficiencies after pandemic as our customer area base grew and we had one less FTE to manage.

Raleigh-Durham, North Carolina Area

● Provide SaaS consulting and training to ensure the client is using proprietary software and programs to their best capability. Observe performance and use, offer in-person, virtual and classroom training. ● Working with Executive Management within dealerships to create profitable business strategies and solutions for dealerships and their rental car departments. Includes: Sales, goal setting, fleet planning, marketing creation, training strategy, among other areas. ● Create and deliver sales training cultivated for each dealership based on their goals, demographics, and other data. ● Create Virtual Training videos and courses to help clients meet their sales needs and grow skills when I am not on site. These trainings have been used by over 1,000 clients across the country. ● Implement software on site and ensure that all employees receive training and know how to use programs to benefit services. Maintain hardware and software are configured properly. ● Create, plan and facilitate projects at the dealership level, and on my team, from beginning to end. Examples include; Training Courses, Market and Institutional Research, or Process creation and implementation. ● Provide coaching to departments and front line employees and sales and service skills and strategies.

Raleigh-Durham, North Carolina Area

• Directly reporting to the COO, responsible for managing client relationships onsite to ensure their logistics and staffing needs are met each day.• Manage and supervise a staff of 100-200 individuals at three sites throughout the State of North Carolina.• Analyze weekly trends and business models to ensure the staffing and schedule levels will accomplish client needs. • Create and monitor quality standards and processes to satisfy client expectations. • Analyze local and regional business opportunities to build partnerships with additional clients.

Portland, Oregon

Responsible for the sales management for the Greenland Enterprises, a distributor of floral goods that bring in an average of $105,000 a week in sales. Efforts have been focused on increasing monthly revenue and developing a team of consultants who are educated and dedicated to the industry. . • Created a sales training program for sales consultants to be rewarded to surpassing store sales goals• Increased sales by $500 a day by educating customers and motivating employees to work as consultants• Grew social media presence and generated co-marketing opportunities through collaboration with vendors and other local businesses with similar customer base• Responsible for hiring/firing and general sales program management for both stores, requiring insight to both the LA and Portland markets, including: customer knowledge, sales trends, laws and regulations and employee motivation.

Managed the biggest off airport branch in the Pacific Northwest, with an average monthly revenue of over $200,000. The branch also acts as a University branch, and training office for new Manager Trainee’s and Service and Sales Attendants. • On-board new employees and walk them through the new hire paperwork process. • Facilitate new hire training for the entire State of Oregon, ensuring that they become successful Hertz team members.• Provide sales training to all new hires on the consultative and service-based sales techniques. • Work with all new hires to ensure they understand Hertz’s expectations concerning customer service, account management, sales, car-cleanliness, and safety.• Ensure staff and branch will pass internal audits, including secret shoppers for counter staff. • Managed large accounts and continue strong partnership with them, including, Nike, Intel, IBM and Daifuku. • Build and cultivate relationships with community businesses and auto body and repair shops. • Interview with potential new hires, and help select to whom we will extend offers.

Downtown Portland

Managed and grew the premier Downtown location for Hertz in Portland. This was a high volume location that consistently lead the region in rentals per day, as it high volume with tourists and business people staying in Downtown Portland. Developed and grew the branch by performing regular sales-calls to local businesses with related business (Repair/Body shops, Car Dealerships, Hotels), and finding new partners, improving branch Customer Service Scores (NPS) to ensure return business and growth, Improving sales techniques and developing careers of rental agents and assistant managers, and managing the branches fleet to ensure the best decisions were made to improve the financial capacity of the branch. - Highest NPS (Net-Promoter Score) improvement for quarter to quarter growth, and annual growth (2015) for a branch in the region. Customer service was key in this branch environment, as we counted on repeat business from leisure and business travelers who had many convenient rental car options. - Grew revenue by 10 % year over year in 2015 by hiring a new staff and developing their sales and management skills by consistent training and working with counter staff on their sales and customer service skills, as well as logistics methods on a regular basis, and setting clear goals for the employees that could be tracked on a monthly basis. - Maintained a higher than average utilization of fleet by being on creative on the logistical opportunities provided within the city, intentional use of transporters and their time and cost to the company. Was comfortable making creative fleet decisions and how to work with customers in order to make the best financial decisions for the office.

Oregon City, Oregon

Managed and coordinated student enrollment and data processing in the registrar’s office.• As Team member: developed enrollment strategies with specific departments that best fit the departments and their student’s needs.• Documented amount of data processed each day in order to develop lean strategies and work more efficiently. • Provided customer service to students and community members in person and via phones/emails, while also strategizing ways to better serve needs.

Portland, Oregon Area

Supervised 6-10 employees and strategized work assignments each day to help the team exceed sales expectations, complete the daily work in front of us, and lay the ground work for future success. • As Manager: managed and developed strategies to build the business by working to establish relationships with local businesses to guarantee their business. • Focused on direct sales and was the top salesperson in the state of Oregon multiple months in a row. • Trained new employees on the technology, sales strategies, customer service and strategic planning processes of the company and the branch. • Multi-tasked daily, weekly and monthly objectives while working in high-paced and high-pressured environment.

Missoula, Montana Area

Investigated and managed a set territory to consult and recruit students to The University of Montana• Conducted timely and meticulous investigations of specific markets to determine if they were worth investing time and money to recruit in. • Advised students on the process of researching, applying and selecting colleges.• Presented information about the university to prospective students, parents and high school counselors. • Planned and hosted on-campus and off-campus events for recruitment and relations purposes. • Built and maintained positive relationships as the face of the school with prospective students all across the country.

M.B.A, Marketing, A

Completed coursework in March of 2014, with a 3.87 GPA. My MBA had a focus on marketing, which courses on international business.

Bachelor'S Of Arts, Journalism